Bayside Chiropractic customer access audit

Where this audit comes from

An automated crawl of baysidechiropractic.com on 8 October 2026, reading 12 pages. How the audit works explains what it reads, what each result means and where each one comes from.

Found published, with the words and page it came from Not found the crawl did not detect it Not determined we could not tell either way

Score breakdown

Category	Score	What the crawl recorded
Contactability	13 / 25	Found: Phone number, Click to call, Public email address. Not found: Directions and parking, SMS or text, Live chat. Not determined: Contact form.
Booking	6 / 25	Found: Appointment request. Not found: Online booking, Real time slots shown, Confirmation shown, Mobile booking flow. Not determined: Fields required.
Information	19 / 25	Found: Services, Business hours, New patient information, Conditions treated, Insurance accepted. Not found: Cancellation policy, Pricing.
Trust signals	8 / 25	Found: Team page, Practitioner education. Not found: Licence details, Reviews shown, Certifications, Years in practice.
Total	46 / 100

Customer task test

The tasks a first-time visitor comes to the website to do, worked out from the checks below.

Can a customer…	Result	What the crawl recorded
Call the business	Yes	650-591-1002 On baysidechiropractic.com/
Request an appointment	Yes	Book An Appointment On baysidechiropractic.com/
Book an appointment online	No	The crawl did not detect it on the 12 pages checked.
Send a text message	No	The crawl did not detect it on the 12 pages checked.
Find business hours	Yes	Monday: 8:00 am-11:30 am On baysidechiropractic.com/
Find out what happens at a first visit	Yes	When you arrive at your first appointment, we will make a copy of your insurance card so that we can best estimate what your insurance will cover. On baysidechiropractic.com/new-patient-center/Insurance-and-payment.html
Find the conditions treated	Yes	Our patients range from 3 months to age 80, with symptoms from headaches, back pain to shoulders, hips and knee pain. On baysidechiropractic.com/
Check the insurance accepted	Yes	We also accept Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA). On baysidechiropractic.com/new-patient-center/Insurance-and-payment.html

Every check

All 26 scored checks, with the points each earned out of the 100.

Contactability 13 / 25

Check	Result	What the crawl recorded	Points
Phone number	Found	650-591-1002 On baysidechiropractic.com/	5 / 5
Click to call	Found	650-591-1002 On baysidechiropractic.com/	5 / 5
Contact form	Not determined	We could not determine this. There was no signal either way on the 12 pages checked.	0 / 4
Directions and parking	Not found	The crawl did not detect it on the 12 pages checked.	0 / 4
Public email address	Found	baysidechiro@gmail.com On baysidechiropractic.com/new-patient-center/Insurance-and-payment.html	3 / 3
SMS or text	Not found	The crawl did not detect it on the 12 pages checked.	0 / 2
Live chat	Not found	The crawl did not detect it on the 12 pages checked.	0 / 2

Booking 6 / 25

Check	Result	What the crawl recorded	Points
Online booking	Not found	The crawl did not detect it on the 12 pages checked.	0 / 7
Appointment request	Found	Book An Appointment On baysidechiropractic.com/	6 / 6
Real time slots shown	Not found	The crawl did not detect it on the 12 pages checked.	0 / 5
Confirmation shown	Not found	The crawl did not detect it on the 12 pages checked.	0 / 3
Fields required	Not determined	We could not determine this. There was no signal either way on the 12 pages checked.	0 / 2
Mobile booking flow	Not found	The crawl did not detect it on the 12 pages checked.	0 / 2

Information 19 / 25

Check	Result	What the crawl recorded	Points
Services	Found	Below is a sampling of the different chiropractic services we offer in our San Carlos office. On baysidechiropractic.com/about-us/services.html	4 / 4
Business hours	Found	Monday: 8:00 am-11:30 am On baysidechiropractic.com/	4 / 4
New patient information	Found	When you arrive at your first appointment, we will make a copy of your insurance card so that we can best estimate what your insurance will cover. On baysidechiropractic.com/new-patient-center/Insurance-and-payment.html	4 / 4
Conditions treated	Found	Our patients range from 3 months to age 80, with symptoms from headaches, back pain to shoulders, hips and knee pain. On baysidechiropractic.com/	4 / 4
Insurance accepted	Found	We also accept Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA). On baysidechiropractic.com/new-patient-center/Insurance-and-payment.html	3 / 3
Cancellation policy	Not found	The crawl did not detect it on the 12 pages checked.	0 / 3
Pricing	Not found	The crawl did not detect it on the 12 pages checked.	0 / 3

Trust signals 8 / 25

Check	Result	What the crawl recorded	Points
Licence details	Not found	The crawl did not detect it on the 12 pages checked.	0 / 6
Reviews shown	Not found	The crawl did not detect it on the 12 pages checked.	0 / 5
Team page	Found	Dr. Sami is a passionate and dedicated chiropractor with a unique perspective shaped by her background in sports. On baysidechiropractic.com/meet-our-doctors	4 / 4
Practitioner education	Found	Dr. Eva Chiu is a Palmer West Chiropractic Collegegraduate. On baysidechiropractic.com/meet-our-doctors	4 / 4
Certifications	Not found	The crawl did not detect it on the 12 pages checked.	0 / 3
Years in practice	Not found	The crawl did not detect it on the 12 pages checked.	0 / 3