Dr. Gerald Palmes D.C. customer access audit

Where this audit comes from

An automated crawl of drpalmes.com on 1 October 2026, reading 20 pages, with some rows from the shared business directory's earlier check of the same website. How the audit works explains what it reads, what each result means and where each one comes from.

Found published, with the words and page it came from Not found the crawl did not detect it Not determined we could not tell either way

Score breakdown

Category	Score	What the crawl recorded
Contactability	14 / 25	Found: Phone number, Click to call, Contact form. Not found: Directions and parking, SMS or text, Live chat. Not determined: Public email address.
Booking	15 / 25	Found: Online booking, Appointment request, Fields required. Not determined: Real time slots shown, Confirmation shown, Mobile booking flow.
Information	20.5 / 25	Found: Services, Business hours, New patient information, Conditions treated, Pricing. Partly: Insurance accepted. Not found: Cancellation policy.
Trust signals	12 / 25	Found: Reviews shown, Team page, Years in practice. Not found: Licence details, Practitioner education, Certifications.
Total	61.5 / 100

Customer task test

The tasks a first-time visitor comes to the website to do, worked out from the checks below.

Can a customer…	Result	What the crawl recorded
Call the business	Yes	Phone On drpalmes.com/faq/
Request an appointment	Yes	How Can I Book an Appointment With Dr. Palmes? On drpalmes.com/faq/
Book an appointment online	Yes	Yes for new patients only; current patients call/text to schedule Stated by the business Recorded by the directory on 30 September 2026, from drpalmes.com/. Our crawl did not detect it on the 20 pages it checked, but did not check that page.
Send a text message	No	The crawl did not detect it on the 20 pages checked.
Find business hours	Yes	Mon 08:30-12:00, 15:00-18:00; Tue 15:00-18:00; Wed 08:30-12:00, 15:00-18:00; Thu 08:30-12:00, 15:00-18:00; Fri Closed; Sat Closed; Sun Closed Stated by the business Recorded by the directory on 30 September 2026, from maps.google.com/maps.
Find out what happens at a first visit	Yes	Dr. Palmes will go through a thorough consultation to learn more about your health history and see if you are a good fit for the office. On drpalmes.com/about/
Find the conditions treated	Yes	Common reasons patients contact Best Life Chiropractic include lower-back pain, neck pain, headaches associated with neck or joint dysfunction, sciatica-like symptoms, shoulder pain, hip pain, jaw or TMJ discomfort, knee pain, posture-related strain, sports injuries, whiplash, and pain following an auto accident. On drpalmes.com/faq/
Check the insurance accepted	Partly	We work with patients who have many different types of insurance, but your available benefits depend on the specific terms of your policy. On drpalmes.com/payment-options/ Partly met: 1.5 of 3 points.

Every check

All 26 scored checks, with the points each earned out of the 100.

Contactability 14 / 25

Check	Result	What the crawl recorded	Points
Phone number	Found	Phone On drpalmes.com/faq/	5 / 5
Click to call	Found	Phone On drpalmes.com/faq/	5 / 5
Contact form	Found	Emergency Contact Name On drpalmes.com/shoulder-new-patient-application/	4 / 4
Directions and parking	Not found	The crawl did not detect it on the 20 pages checked.	0 / 4
Public email address	Not determined	We could not determine this. There was no signal either way on the 20 pages checked.	0 / 3
SMS or text	Not found	The crawl did not detect it on the 20 pages checked.	0 / 2
Live chat	Not found	The crawl did not detect it on the 20 pages checked.	0 / 2

Booking 15 / 25

Check	Result	What the crawl recorded	Points
Online booking	Found	Yes for new patients only; current patients call/text to schedule Stated by the business Recorded by the directory on 30 September 2026, from drpalmes.com/. Our crawl did not detect it on the 20 pages it checked, but did not check that page.	7 / 7
Appointment request	Found	How Can I Book an Appointment With Dr. Palmes? On drpalmes.com/faq/	6 / 6
Real time slots shown	Not determined	We could not determine this. It cannot be assessed from what the crawl records.	0 / 5
Confirmation shown	Not determined	We could not determine this. It cannot be assessed from what the crawl records.	0 / 3
Fields required	Found	Emergency Contact Name On drpalmes.com/shoulder-new-patient-application/	2 / 2
Mobile booking flow	Not determined	We could not determine this. It cannot be assessed from what the crawl records.	0 / 2

Information 20.5 / 25

Check	Result	What the crawl recorded	Points
Services	Found	The clinics current services include chiropractic adjustments, spinal decompression, shockwave therapy, knee decompression, and deep tissue laser therapy. On drpalmes.com/faq/	4 / 4
Business hours	Found	Mon 08:30-12:00, 15:00-18:00; Tue 15:00-18:00; Wed 08:30-12:00, 15:00-18:00; Thu 08:30-12:00, 15:00-18:00; Fri Closed; Sat Closed; Sun Closed Stated by the business Recorded by the directory on 30 September 2026, from maps.google.com/maps.	4 / 4
New patient information	Found	Dr. Palmes will go through a thorough consultation to learn more about your health history and see if you are a good fit for the office. On drpalmes.com/about/	4 / 4
Conditions treated	Found	Common reasons patients contact Best Life Chiropractic include lower-back pain, neck pain, headaches associated with neck or joint dysfunction, sciatica-like symptoms, shoulder pain, hip pain, jaw or TMJ discomfort, knee pain, posture-related strain, sports injuries, whiplash, and pain following an auto accident. On drpalmes.com/faq/	4 / 4
Insurance accepted	Partly	We work with patients who have many different types of insurance, but your available benefits depend on the specific terms of your policy. On drpalmes.com/payment-options/ Partly met: 1.5 of 3 points.	1.5 / 3
Cancellation policy	Not found	The crawl did not detect it on the 20 pages checked.	0 / 3
Pricing	Found	$67.00 for consultation, spinal examination, and doctor's report of findings. Repeated across the site, including on drpalmes.com/back-pain/	3 / 3

Trust signals 12 / 25

Check	Result	What the crawl recorded	Points
Licence details	Not found	The crawl did not detect it on the 20 pages checked.	0 / 6
Reviews shown	Found	Thank you Dr. Palmes for making me feel brand new! On drpalmes.com/verified-patient-reviews/	5 / 5
Team page	Found	Dr. Gerald Palmes has more than 10 years of chiropractic practice experience, including work in established offices before opening his own clinic. On drpalmes.com/faq/	4 / 4
Practitioner education	Not found	The crawl did not detect it on the 20 pages checked.	0 / 4
Certifications	Not found	The crawl did not detect it on the 20 pages checked.	0 / 3
Years in practice	Found	He founded Best Life Chiropractic in 2018 with the goal of providing personalized, corrective care to patients in his hometown of San Diego. On drpalmes.com/faq/	3 / 3