Navigate Health & Wellness
11274 W Hillsborough Ave, Tampa, FL 33635navigatechiro.com · Crawled 12 October 2026 · 20 pages checked
67/ 100 customer access score
0100
Where this audit comes from
An automated crawl of navigatechiro.com on 12 October 2026, reading 20 pages, with some rows from the shared business directory's earlier check of the same website. How the audit works explains what it reads, what each result means and where each one comes from.
Found published, with the words and page it came from
Not found the crawl did not detect it
Not determined we could not tell either way
Score breakdown
| Category | Score | What the crawl recorded |
|---|---|---|
| Contactability | 17 / 25 | Found: Phone number, Click to call, Contact form, Public email address. Not found: Directions and parking, SMS or text. Not determined: Live chat. |
| Booking | 15 / 25 | Found: Online booking, Appointment request, Fields required. Not determined: Real time slots shown, Confirmation shown, Mobile booking flow. |
| Information | 16 / 25 | Found: Services, Business hours, New patient information, Conditions treated. Not found: Insurance accepted, Cancellation policy, Pricing. |
| Trust signals | 19 / 25 | Found: Reviews shown, Team page, Practitioner education, Certifications, Years in practice. Not found: Licence details. |
| Total | 67 / 100 |
Customer task test
The tasks a first-time visitor comes to the website to do, worked out from the checks below.
| Can a customer… | Result | What the crawl recorded |
|---|---|---|
| Call the business | Yes |
(813) 906-5902 |
| Request an appointment | Yes |
SCHEDULE an Appointment Today |
| Book an appointment online | Yes |
Yes
|
| Send a text message | No |
The crawl did not detect it on the 20 pages checked.
|
| Find business hours | Yes |
How do I book an appointment? Open Hours:Monday: 10:00 am - 12:00 pm | 3:00 pm - 6:00 pmTuesday: 3:00 pm - 6:00 pmWednesday: 8:00 am - 11:00 amThursday: 10:00 am - 12:00 pm | 3:00 pm - 6:00 pmFriday: By Appointment OnlySaturday & Sunday: Off |
| Find out what happens at a first visit | Yes |
We start with a full consultation that includes reviewing your history, assessing posture/spine, and discussing your goals. |
| Find the conditions treated | Yes |
We help withback&neck pain,headaches/migraines, joint pain,sciatica, posture concerns |
| Check the insurance accepted | No |
The crawl did not detect it on the 20 pages checked.
|
Every check
All 26 scored checks, with the points each earned out of the 100.
Contactability 17 / 25
| Check | Result | What the crawl recorded | Points |
|---|---|---|---|
| Phone number | Found | (813) 906-5902 |
5 / 5 |
| Click to call | Found | (813) 906-5902 |
5 / 5 |
| Contact form | Found | Contact Us |
4 / 4 |
| Directions and parking | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 4 |
| Public email address | Found | emailprotected |
3 / 3 |
| SMS or text | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 2 |
| Live chat | Not determined |
We could not determine this.
Evidence was seen, but it could not be verified against the page text.
|
0 / 2 |
Booking 15 / 25
| Check | Result | What the crawl recorded | Points |
|---|---|---|---|
| Online booking | Found |
Yes
|
7 / 7 |
| Appointment request | Found | SCHEDULE an Appointment Today |
6 / 6 |
| Real time slots shown | Not determined |
We could not determine this.
It cannot be assessed from what the crawl records.
|
0 / 5 |
| Confirmation shown | Not determined |
We could not determine this.
It cannot be assessed from what the crawl records.
|
0 / 3 |
| Fields required | Found | SCHEDULE an Appointment Today |
2 / 2 |
| Mobile booking flow | Not determined |
We could not determine this.
It cannot be assessed from what the crawl records.
|
0 / 2 |
Information 16 / 25
| Check | Result | What the crawl recorded | Points |
|---|---|---|---|
| Services | Found | Softwave is a non invasive tissue regeneration therapy great for many soft tissue conditions in conjunction with chiropractic care. |
4 / 4 |
| Business hours | Found | How do I book an appointment? Open Hours:Monday: 10:00 am - 12:00 pm | 3:00 pm - 6:00 pmTuesday: 3:00 pm - 6:00 pmWednesday: 8:00 am - 11:00 amThursday: 10:00 am - 12:00 pm | 3:00 pm - 6:00 pmFriday: By Appointment OnlySaturday & Sunday: Off |
4 / 4 |
| New patient information | Found | We start with a full consultation that includes reviewing your history, assessing posture/spine, and discussing your goals. |
4 / 4 |
| Conditions treated | Found | We help withback&neck pain,headaches/migraines, joint pain,sciatica, posture concerns |
4 / 4 |
| Insurance accepted | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 3 |
| Cancellation policy | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 3 |
| Pricing | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 3 |
Trust signals 19 / 25
| Check | Result | What the crawl recorded | Points |
|---|---|---|---|
| Licence details | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 6 |
| Reviews shown | Found | Navigate Health & Wellness369 Google reviews |
5 / 5 |
| Team page | Found | DR. Josh Crowley, DC |
4 / 4 |
| Practitioner education | Found | Dr. Kaylee attended Florida State University where she obtained a Bachelors degree in Athletic Training. |
4 / 4 |
| Certifications | Found | All of our doctors are Webster Certified, which means they have advanced training in the pre and post-natal population. |
3 / 3 |
| Years in practice | Found | Dr. Kace and Dr. Kaylee opened Navigate Health and Wellness in 2018 with the intention to change the way Tampa Bay viewed healthcare. |
3 / 3 |