Spine Fix customer access audit

Where this audit comes from

An automated crawl of spinefixrva.com on 12 October 2026, reading 20 pages. How the audit works explains what it reads, what each result means and where each one comes from.

Found published, with the words and page it came from Not found the crawl did not detect it Not determined we could not tell either way

Score breakdown

Category	Score	What the crawl recorded
Contactability	14 / 25	Found: Phone number, Click to call, Contact form. Not found: Directions and parking, Public email address, SMS or text, Live chat.
Booking	7 / 25	Found: Appointment request, Fields required. Not found: Online booking, Real time slots shown, Confirmation shown, Mobile booking flow.
Information	8 / 25	Found: Business hours, Conditions treated. Not found: New patient information, Insurance accepted, Cancellation policy, Pricing. Not determined: Services.
Trust signals	19 / 25	Found: Reviews shown, Team page, Practitioner education, Certifications, Years in practice. Not found: Licence details.
Total	48 / 100

Customer task test

The tasks a first-time visitor comes to the website to do, worked out from the checks below.

Can a customer…	Result	What the crawl recorded
Call the business	Yes	+1 804-740-9300 On spinefixrva.com/
Request an appointment	Yes	Schedule an Appointment On spinefixrva.com/
Book an appointment online	No	The crawl did not detect it on the 20 pages checked.
Send a text message	No	The crawl did not detect it on the 20 pages checked.
Find business hours	Yes	Monday: 8:30 AM 1:00 PM \| 2:00 PM 5:00 PM On spinefixrva.com/
Find out what happens at a first visit	No	The crawl did not detect it on the 20 pages checked.
Find the conditions treated	Yes	At SpineFix, we heal a variety of conditions members of the Richmond community may be experiencing, including: On spinefixrva.com/contact/
Check the insurance accepted	No	The crawl did not detect it on the 20 pages checked.

Every check

All 26 scored checks, with the points each earned out of the 100.

Contactability 14 / 25

Check	Result	What the crawl recorded	Points
Phone number	Found	+1 804-740-9300 On spinefixrva.com/	5 / 5
Click to call	Found	+1 804-740-9300 On spinefixrva.com/	5 / 5
Contact form	Found	Reach out to Us On spinefixrva.com/	4 / 4
Directions and parking	Not found	The crawl did not detect it on the 20 pages checked.	0 / 4
Public email address	Not found	The crawl did not detect it on the 20 pages checked.	0 / 3
SMS or text	Not found	The crawl did not detect it on the 20 pages checked.	0 / 2
Live chat	Not found	The crawl did not detect it on the 20 pages checked.	0 / 2

Booking 7 / 25

Check	Result	What the crawl recorded	Points
Online booking	Not found	The crawl did not detect it on the 20 pages checked.	0 / 7
Appointment request	Found	Schedule an Appointment On spinefixrva.com/	6 / 6
Real time slots shown	Not found	The crawl did not detect it on the 20 pages checked.	0 / 5
Confirmation shown	Not found	The crawl did not detect it on the 20 pages checked.	0 / 3
Fields required	Found	Schedule an Appointment On spinefixrva.com/	1 / 2
Mobile booking flow	Not found	The crawl did not detect it on the 20 pages checked.	0 / 2

Information 8 / 25

Check	Result	What the crawl recorded	Points
Services	Not determined	We could not determine this. Evidence was seen, but it could not be verified against the page text.	0 / 4
Business hours	Found	Monday: 8:30 AM 1:00 PM \| 2:00 PM 5:00 PM On spinefixrva.com/	4 / 4
New patient information	Not found	The crawl did not detect it on the 20 pages checked.	0 / 4
Conditions treated	Found	At SpineFix, we heal a variety of conditions members of the Richmond community may be experiencing, including: On spinefixrva.com/contact/	4 / 4
Insurance accepted	Not found	The crawl did not detect it on the 20 pages checked.	0 / 3
Cancellation policy	Not found	The crawl did not detect it on the 20 pages checked.	0 / 3
Pricing	Not found	The crawl did not detect it on the 20 pages checked.	0 / 3

Trust signals 19 / 25

Check	Result	What the crawl recorded	Points
Licence details	Not found	The crawl did not detect it on the 20 pages checked.	0 / 6
Reviews shown	Found	EXCELLENT326 reviews On spinefixrva.com/	5 / 5
Team page	Found	Leeann Hill, NP, joined our team in November of 2018 as our Nurse Practitioner Repeated across the site, including on spinefixrva.com/	4 / 4
Practitioner education	Found	additional training offered by New Life Regenerative Medicine Repeated across the site, including on spinefixrva.com/	4 / 4
Certifications	Found	Leeann is Board Certified as a Nurse Practitioner by the American Association of Nurse Practitioners Repeated across the site, including on spinefixrva.com/	3 / 3
Years in practice	Found	With 25 years of experience and the latest and greatest in techniques and technology On spinefixrva.com/	3 / 3