Baxter Plumbing & Rooter Inc
90405 Prairie Road, Eugene, OR 97402baxterplumbing.com · Crawled 11 October 2026 · 18 pages checked
Better than 16%of 75 plumbers audited between 11 August and 13 October 2026
41/ 100 customer access score
0Median 52100
Where this audit comes from
An automated crawl of baxterplumbing.com on 11 October 2026, reading 18 pages. How the audit works explains what it reads, what each result means and where each one comes from.
Found published, with the words and page it came from
Not found the crawl did not detect it
Not determined we could not tell either way
Score breakdown
| Category | Score | National median | What the crawl recorded |
|---|---|---|---|
| Contactability | 14 / 25 | 21 | Found: Phone number, Click to call, Contact form. Not found: Emergency contact visible, Public email address, SMS or text, Live chat. |
| Booking | 2 / 25 | 8 | Found: Fields required. Not found: Online booking, Estimate request, Real time slots shown, Confirmation shown, Mobile booking flow. |
| Information | 12 / 25 | 16 | Found: Services, Business hours, Service areas. Not found: Emergency cover explained, Financing, Warranty, Pricing. |
| Trust signals | 13 / 25 | 11 | Found: Licence details, Team page, Guarantees. Not found: Reviews shown, Project gallery, Certifications. |
| Total | 41 / 100 | 52 |
Customer task test
The tasks a first-time visitor comes to the website to do, worked out from the checks below.
| Can a customer… | Result | What the crawl recorded |
|---|---|---|
| Call the business | Yes |
Slow drains, low water pressure, leaking fixtures, unusual pipe noises, water stains, recurring clogs, and unexplained increases in your water bill can all point to a plumbing problem. Addressing these warning signs early can help prevent a small issue from becoming a costly repair. If you're noticing any of these problems, callBaxter Plumbing & Rooter, Inc. at541-334-6696to discuss your plumbing needs. |
| Request an estimate | No |
The crawl did not detect it on the 18 pages checked.
|
| Book an appointment online | No |
The crawl did not detect it on the 18 pages checked.
|
| Send a text message | No |
The crawl did not detect it on the 18 pages checked.
|
| Find business hours | Yes |
Address:90405 Prairie Rd Eugene Oregon 97402-9655 Business HoursMon - Thurs: 8 am - 5 pmFri: 8 am - 4:30 pmSat - Sun: Closed |
| Find the service area | Yes |
Covering Eugene, Springfield, and the Surrounding Communities |
| Find warranty information | No |
The crawl did not detect it on the 18 pages checked.
|
| Find financing options | No |
The crawl did not detect it on the 18 pages checked.
|
Every check
All 26 scored checks, with the points each earned out of the 100.
Contactability 14 / 25
| Check | Result | What the crawl recorded | Points |
|---|---|---|---|
| Phone number | Found | Slow drains, low water pressure, leaking fixtures, unusual pipe noises, water stains, recurring clogs, and unexplained increases in your water bill can all point to a plumbing problem. Addressing these warning signs early can help prevent a small issue from becoming a costly repair. If you're noticing any of these problems, callBaxter Plumbing & Rooter, Inc. at541-334-6696to discuss your plumbing needs. |
5 / 5 |
| Click to call | Found | Slow drains, low water pressure, leaking fixtures, unusual pipe noises, water stains, recurring clogs, and unexplained increases in your water bill can all point to a plumbing problem. Addressing these warning signs early can help prevent a small issue from becoming a costly repair. If you're noticing any of these problems, callBaxter Plumbing & Rooter, Inc. at541-334-6696to discuss your plumbing needs. |
5 / 5 |
| Contact form | Found | Contact Baxter Plumbing & Rooter, Inc. |
4 / 4 |
| Emergency contact visible | Not found |
The crawl did not detect it on the 18 pages checked.
|
0 / 4 |
| Public email address | Not found |
The crawl did not detect it on the 18 pages checked.
|
0 / 3 |
| SMS or text | Not found |
The crawl did not detect it on the 18 pages checked.
|
0 / 2 |
| Live chat | Not found |
The crawl did not detect it on the 18 pages checked.
|
0 / 2 |
Booking 2 / 25
| Check | Result | What the crawl recorded | Points |
|---|---|---|---|
| Online booking | Not found |
The crawl did not detect it on the 18 pages checked.
|
0 / 7 |
| Estimate request | Not found |
The crawl did not detect it on the 18 pages checked.
|
0 / 6 |
| Real time slots shown | Not found |
The crawl did not detect it on the 18 pages checked.
|
0 / 5 |
| Confirmation shown | Not found |
The crawl did not detect it on the 18 pages checked.
|
0 / 3 |
| Fields required | Found | Contact Baxter Plumbing & Rooter, Inc. |
2 / 2 |
| Mobile booking flow | Not found |
The crawl did not detect it on the 18 pages checked.
|
0 / 2 |
Information 12 / 25
| Check | Result | What the crawl recorded | Points |
|---|---|---|---|
| Services | Found | We specialize in kitchen plumbing services ranging from faucet installation and repair to dishwasher hook-ups and garbage disposal service. |
4 / 4 |
| Business hours | Found | Address:90405 Prairie Rd Eugene Oregon 97402-9655 Business HoursMon - Thurs: 8 am - 5 pmFri: 8 am - 4:30 pmSat - Sun: Closed |
4 / 4 |
| Service areas | Found | Covering Eugene, Springfield, and the Surrounding Communities |
4 / 4 |
| Emergency cover explained | Not found |
The crawl did not detect it on the 18 pages checked.
|
0 / 4 |
| Financing | Not found |
The crawl did not detect it on the 18 pages checked.
|
0 / 3 |
| Warranty | Not found |
The crawl did not detect it on the 18 pages checked.
|
0 / 3 |
| Pricing | Not found |
The crawl did not detect it on the 18 pages checked.
|
0 / 3 |
Trust signals 13 / 25
| Check | Result | What the crawl recorded | Points |
|---|---|---|---|
| Licence details | Found | Yes. Baxter Plumbing & Rooter, Inc. is fully licensed under Oregon CCB #194034 and is both bonded and insured. |
6 / 6 |
| Reviews shown | Not found |
The crawl did not detect it on the 18 pages checked.
|
0 / 5 |
| Team page | Found | Our owners, Mike and Tracy Strode, bring different backgrounds into the company |
4 / 4 |
| Project gallery | Not found |
The crawl did not detect it on the 18 pages checked.
|
0 / 4 |
| Certifications | Not found |
The crawl did not detect it on the 18 pages checked.
|
0 / 3 |
| Guarantees | Found | prompt service, honest pricing, and satisfaction guaranteed! |
3 / 3 |
How this site compares
Baxter Plumbing & Rooter Inc measured against 75 plumbers audited between 11 August and 13 October 2026, each on its latest audit. Oregon does not yet have enough audited plumbers for a state comparison, so these figures are national.
16%of compared plumbers score lower than 41
52median score out of 100
80highest score any compared plumber has reached
Points no audited plumber has earned yet
None of the 75 compared plumbers has earned a point on these yet. Why they stay on the scale
- Live chat · not found on 74, could not be determined on 1
- Real time slots shown · not found on 65, could not be determined on 10
- Confirmation shown · not found on 65, could not be determined on 10
- Mobile booking flow · not found on 65, could not be determined on 10