C & C Plumbing & Repair customer access audit

Where this audit comes from

An automated crawl of candcplumbing.org on 6 October 2026, reading 12 pages. How the audit works explains what it reads, what each result means and where each one comes from.

Found published, with the words and page it came from Not found the crawl did not detect it Not determined we could not tell either way

Score breakdown

Category	Score	National median	What the crawl recorded
Contactability	21 / 25	21	Found: Phone number, Click to call, Contact form, Emergency contact visible, Public email address. Not found: SMS or text, Live chat.
Booking	8 / 25	8	Found: Estimate request, Fields required. Not found: Online booking, Real time slots shown, Confirmation shown, Mobile booking flow.
Information	14 / 25	16	Found: Services, Business hours, Service areas, Emergency cover explained. Not found: Financing, Warranty, Pricing.
Trust signals	7 / 25	11	Found: Reviews shown, Project gallery. Not found: Licence details, Team page, Certifications, Guarantees.
Total	50 / 100	52

Customer task test

The tasks a first-time visitor comes to the website to do, worked out from the checks below.

Can a customer…	Result	What the crawl recorded
Call the business	Yes	863-465-0320 On candcplumbing.org/
Request an estimate	Yes	for a free estimate. On candcplumbing.org/commercial-plumbing-service
Book an appointment online	No	The crawl did not detect it on the 12 pages checked.
Send a text message	No	The crawl did not detect it on the 12 pages checked.
Find business hours	Yes	Mon - Fri 8:00 am - 5:00 pm On candcplumbing.org/plumbing-estimate-quote
Find the service area	Yes	C&C Plumbing & Repair is proud to serve Highlands County, with a focus on Sebring, Lake Placid, and Avon Park. On candcplumbing.org/plumbing-company-service-areas
Find warranty information	No	The crawl did not detect it on the 12 pages checked.
Find financing options	No	The crawl did not detect it on the 12 pages checked.

Every check

All 26 scored checks, with the points each earned out of the 100.

Contactability 21 / 25

Check	Result	What the crawl recorded	Points
Phone number	Found	863-465-0320 On candcplumbing.org/	5 / 5
Click to call	Found	863-465-0320 On candcplumbing.org/	5 / 5
Contact form	Found	CONTACT INFORMATION On candcplumbing.org/	4 / 4
Emergency contact visible	Found	When a plumbing emergency strikes, every minute matters. C&C Plumbing & Repair is a licensed, bonded, and insured plumbing company based in Lake Placid, FL, proudly serving Avon Park, FL, and all of Highlands County with fast, dependable emergency plumbing service around the clock. Whether it's a burst pipe in the middle of the night or a backed-up sewer line on a Sunday morning, we are available 24/7 and ready to respond. Do not wait for the damage to get worse. Call(863) 465-0320immediately. On candcplumbing.org/emergency-plumbing-service-avon-park-fl	4 / 4
Public email address	Found	@candcplumbing.org On candcplumbing.org/	3 / 3
SMS or text	Not found	The crawl did not detect it on the 12 pages checked.	0 / 2
Live chat	Not found	The crawl did not detect it on the 12 pages checked.	0 / 2

Booking 8 / 25

Check	Result	What the crawl recorded	Points
Online booking	Not found	The crawl did not detect it on the 12 pages checked.	0 / 7
Estimate request	Found	for a free estimate. On candcplumbing.org/commercial-plumbing-service	6 / 6
Real time slots shown	Not found	The crawl did not detect it on the 12 pages checked.	0 / 5
Confirmation shown	Not found	The crawl did not detect it on the 12 pages checked.	0 / 3
Fields required	Found	CONTACT INFORMATION On candcplumbing.org/	2 / 2
Mobile booking flow	Not found	The crawl did not detect it on the 12 pages checked.	0 / 2

Information 14 / 25

Check	Result	What the crawl recorded	Points
Services	Found	Sewer and Drain Cleaning: Keep your sewer and drainage systems running smoothly with our expert cleaning. On candcplumbing.org/residential-plumbing-service	4 / 4
Business hours	Found	Mon - Fri 8:00 am - 5:00 pm On candcplumbing.org/plumbing-estimate-quote	4 / 4
Service areas	Found	C&C Plumbing & Repair is proud to serve Highlands County, with a focus on Sebring, Lake Placid, and Avon Park. On candcplumbing.org/plumbing-company-service-areas	2 / 4
Emergency cover explained	Found	we are available 24/7 and ready to respond. On candcplumbing.org/emergency-plumbing-service-avon-park-fl	4 / 4
Financing	Not found	The crawl did not detect it on the 12 pages checked.	0 / 3
Warranty	Not found	The crawl did not detect it on the 12 pages checked.	0 / 3
Pricing	Not found	The crawl did not detect it on the 12 pages checked.	0 / 3

Trust signals 7 / 25

Check	Result	What the crawl recorded	Points
Licence details	Not found	The crawl did not detect it on the 12 pages checked.	0 / 6
Reviews shown	Found	I called C & C to come and install our new vessel sink in our guest bathroom. On candcplumbing.org/	5 / 5
Team page	Not found	The crawl did not detect it on the 12 pages checked.	0 / 4
Project gallery	Found	View Our Finished Plumbing Projects On candcplumbing.org/gallery	2 / 4
Certifications	Not found	The crawl did not detect it on the 12 pages checked.	0 / 3
Guarantees	Not found	The crawl did not detect it on the 12 pages checked.	0 / 3

How this site compares

C & C Plumbing & Repair measured against 75 plumbers audited between 11 August and 13 October 2026, each on its latest audit. Florida does not yet have enough audited plumbers for a state comparison, so these figures are national.

36%of compared plumbers score lower than 50

52median score out of 100

80highest score any compared plumber has reached

Points no audited plumber has earned yet

None of the 75 compared plumbers has earned a point on these yet. Why they stay on the scale

Live chat · not found on 74, could not be determined on 1
Real time slots shown · not found on 65, could not be determined on 10
Confirmation shown · not found on 65, could not be determined on 10
Mobile booking flow · not found on 65, could not be determined on 10