Complete Plumbing customer access audit

Where this audit comes from

An automated crawl of completeplumbingdayton.com on 6 October 2026, reading 20 pages. How the audit works explains what it reads, what each result means and where each one comes from.

Found published, with the words and page it came from Not found the crawl did not detect it Not determined we could not tell either way

Score breakdown

Category	Score	National median	What the crawl recorded
Contactability	18 / 25	21	Found: Phone number, Click to call, Contact form, Emergency contact visible. Not found: Public email address, SMS or text, Live chat.
Booking	2 / 25	8	Found: Fields required. Not found: Online booking, Estimate request, Real time slots shown, Confirmation shown, Mobile booking flow.
Information	20.5 / 25	16	Found: Services, Business hours, Service areas, Emergency cover explained, Pricing. Partly: Warranty. Not found: Financing.
Trust signals	18 / 25	11	Found: Licence details, Reviews shown, Team page, Guarantees. Not found: Certifications. Not determined: Project gallery.
Total	58.5 / 100	52

Customer task test

The tasks a first-time visitor comes to the website to do, worked out from the checks below.

Can a customer…	Result	What the crawl recorded
Call the business	Yes	(937) 299-7044 On completeplumbingdayton.com/
Request an estimate	No	The crawl did not detect it on the 20 pages checked.
Book an appointment online	No	The crawl did not detect it on the 20 pages checked.
Send a text message	No	The crawl did not detect it on the 20 pages checked.
Find business hours	Yes	Hours of Operation: Sun Closed On completeplumbingdayton.com/
Find the service area	Yes	Yes, in addition to Dayton, we serve Springboro, Centerville, and the surrounding Miami Valley communities listed above. On completeplumbingdayton.com/
Find warranty information	Partly	Yes. We back our drain and sewer work with a warranty. On completeplumbingdayton.com/drain-cleaning Partly met: 1.5 of 3 points.
Find financing options	No	The crawl did not detect it on the 20 pages checked.

Every check

All 26 scored checks, with the points each earned out of the 100.

Contactability 18 / 25

Check	Result	What the crawl recorded	Points
Phone number	Found	(937) 299-7044 On completeplumbingdayton.com/	5 / 5
Click to call	Found	(937) 299-7044 On completeplumbingdayton.com/	5 / 5
Contact form	Found	Contact Complete Plumbing Dayton, Ohio On completeplumbingdayton.com/contact-us	4 / 4
Emergency contact visible	Found	system. Many Springboro homes rely on sump pumps to manage groundwater. We recommend to check if yours is functioning or clogged. If flooding persists, contact Complete Plumbing immediately. We offer 24/7 emergency service to assess drainage, sump pump, or sewer backup issues and restore safety quickly.Q. Why Does My Water Heater Run Out of Hot Water So Quickly in the Winter?A. Cold groundwater temperatures in Ohio winters force your water heater to work harder, reducing recovery time. Sediment On completeplumbingdayton.com/plumbing-springboro-oh	4 / 4
Public email address	Not found	The crawl did not detect it on the 20 pages checked.	0 / 3
SMS or text	Not found	The crawl did not detect it on the 20 pages checked.	0 / 2
Live chat	Not found	The crawl did not detect it on the 20 pages checked.	0 / 2

Booking 2 / 25

Check	Result	What the crawl recorded	Points
Online booking	Not found	The crawl did not detect it on the 20 pages checked.	0 / 7
Estimate request	Not found	The crawl did not detect it on the 20 pages checked.	0 / 6
Real time slots shown	Not found	The crawl did not detect it on the 20 pages checked.	0 / 5
Confirmation shown	Not found	The crawl did not detect it on the 20 pages checked.	0 / 3
Fields required	Found	Contact Complete Plumbing Dayton, Ohio On completeplumbingdayton.com/contact-us	2 / 2
Mobile booking flow	Not found	The crawl did not detect it on the 20 pages checked.	0 / 2

Information 20.5 / 25

Check	Result	What the crawl recorded	Points
Services	Found	We offer full residential and commercial plumbing services, including repair and installation, water heaters and water softeners, drain and sewer cleaning, sump and well pumps, gas and water line service, leak detection, and backflow prevention. On completeplumbingdayton.com/	4 / 4
Business hours	Found	Hours of Operation: Sun Closed On completeplumbingdayton.com/	4 / 4
Service areas	Found	Yes, in addition to Dayton, we serve Springboro, Centerville, and the surrounding Miami Valley communities listed above. On completeplumbingdayton.com/	4 / 4
Emergency cover explained	Found	We offer 24/7 emergency service to assess drainage, sump pump, or sewer backup issues and restore safety quickly. On completeplumbingdayton.com/plumbing-springboro-oh	4 / 4
Financing	Not found	The crawl did not detect it on the 20 pages checked.	0 / 3
Warranty	Partly	Yes. We back our drain and sewer work with a warranty. On completeplumbingdayton.com/drain-cleaning Partly met: 1.5 of 3 points.	1.5 / 3
Pricing	Found	On average, expect service fees between $100 and $500. On completeplumbingdayton.com/plumbing-in-centerville--oh	3 / 3

Trust signals 18 / 25

Check	Result	What the crawl recorded	Points
Licence details	Found	Yes, Complete Plumbing holds Master Plumber License #1555 and Ohio License #33764. On completeplumbingdayton.com/	6 / 6
Reviews shown	Found	Prompt callback after the holiday, fit me into their schedule early, nice, professional guys - MUCH appreciated! On completeplumbingdayton.com/	5 / 5
Team page	Found	was founded by Layne and Tonya Skidmore with a mission to provide reliable, top-quality plumbing services backed by honesty and integrity. On completeplumbingdayton.com/about-us	4 / 4
Project gallery	Not determined	We could not determine this. It cannot be assessed from what the crawl records.	0 / 4
Certifications	Not found	The crawl did not detect it on the 20 pages checked.	0 / 3
Guarantees	Found	Customer satisfaction guaranteed with every job On completeplumbingdayton.com/plumbing-in-centerville--oh	3 / 3

How this site compares

Complete Plumbing measured against 75 plumbers audited between 11 August and 13 October 2026, each on its latest audit. Ohio does not yet have enough audited plumbers for a state comparison, so these figures are national.

77%of compared plumbers score lower than 58.5

52median score out of 100

80highest score any compared plumber has reached

Points no audited plumber has earned yet

None of the 75 compared plumbers has earned a point on these yet. Why they stay on the scale

Live chat · not found on 74, could not be determined on 1
Real time slots shown · not found on 65, could not be determined on 10
Confirmation shown · not found on 65, could not be determined on 10
Mobile booking flow · not found on 65, could not be determined on 10