Garrelts & Sons, Inc./American Water Experts
2309 N Ringwood Road, Units PQR, Mchenry, IL 60050garreltsplumbing.com · Crawled 11 October 2026 · 8 pages checked
Better than 12%of 75 plumbers audited between 11 August and 13 October 2026
39/ 100 customer access score
0Median 52100
Where this audit comes from
An automated crawl of garreltsplumbing.com on 11 October 2026, reading 8 pages. How the audit works explains what it reads, what each result means and where each one comes from.
Found published, with the words and page it came from
Not found the crawl did not detect it
Not determined we could not tell either way
Score breakdown
| Category | Score | National median | What the crawl recorded |
|---|---|---|---|
| Contactability | 13 / 25 | 21 | Found: Phone number, Click to call, Public email address. Not found: Contact form, Emergency contact visible, SMS or text, Live chat. |
| Booking | 6 / 25 | 8 | Found: Estimate request. Not found: Online booking, Real time slots shown, Confirmation shown, Mobile booking flow. Not determined: Fields required. |
| Information | 12 / 25 | 16 | Found: Services, Service areas, Emergency cover explained. Not found: Business hours, Financing, Warranty, Pricing. |
| Trust signals | 8 / 25 | 11 | Found: Reviews shown, Guarantees. Not found: Licence details, Team page, Certifications. Not determined: Project gallery. |
| Total | 39 / 100 | 52 |
Customer task test
The tasks a first-time visitor comes to the website to do, worked out from the checks below.
| Can a customer… | Result | What the crawl recorded |
|---|---|---|
| Call the business | Yes |
(815) 385-3821 |
| Request an estimate | Yes |
Free Estimate |
| Book an appointment online | No |
The crawl did not detect it on the 8 pages checked.
|
| Send a text message | No |
The crawl did not detect it on the 8 pages checked.
|
| Find business hours | No |
The crawl did not detect it on the 8 pages checked.
|
| Find the service area | Yes |
Garrelts & Sons proudly serves McHenry, Lake, and Kane counties, including Johnsburg, McHenry, Crystal Lake, Algonquin, Lake Zurich, Huntley, Elgin, Barrington, Southern Wisconsin and surrounding communities. |
| Find warranty information | No |
The crawl did not detect it on the 8 pages checked.
|
| Find financing options | No |
The crawl did not detect it on the 8 pages checked.
|
Every check
All 26 scored checks, with the points each earned out of the 100.
Contactability 13 / 25
| Check | Result | What the crawl recorded | Points |
|---|---|---|---|
| Phone number | Found | (815) 385-3821 |
5 / 5 |
| Click to call | Found | (815) 385-3821 |
5 / 5 |
| Contact form | Not found |
The crawl did not detect it on the 8 pages checked.
|
0 / 4 |
| Emergency contact visible | Not found |
The crawl did not detect it on the 8 pages checked.
|
0 / 4 |
| Public email address | Found | Email Us |
3 / 3 |
| SMS or text | Not found |
The crawl did not detect it on the 8 pages checked.
|
0 / 2 |
| Live chat | Not found |
The crawl did not detect it on the 8 pages checked.
|
0 / 2 |
Booking 6 / 25
| Check | Result | What the crawl recorded | Points |
|---|---|---|---|
| Online booking | Not found |
The crawl did not detect it on the 8 pages checked.
|
0 / 7 |
| Estimate request | Found | Free Estimate |
6 / 6 |
| Real time slots shown | Not found |
The crawl did not detect it on the 8 pages checked.
|
0 / 5 |
| Confirmation shown | Not found |
The crawl did not detect it on the 8 pages checked.
|
0 / 3 |
| Fields required | Not determined |
We could not determine this.
There was no signal either way on the 8 pages checked.
|
0 / 2 |
| Mobile booking flow | Not found |
The crawl did not detect it on the 8 pages checked.
|
0 / 2 |
Information 12 / 25
| Check | Result | What the crawl recorded | Points |
|---|---|---|---|
| Services | Found | Water Heaters - Conventional, Power-Vent, Electrical and Tankless |
4 / 4 |
| Business hours | Not found |
The crawl did not detect it on the 8 pages checked.
|
0 / 4 |
| Service areas | Found | Garrelts & Sons proudly serves McHenry, Lake, and Kane counties, including Johnsburg, McHenry, Crystal Lake, Algonquin, Lake Zurich, Huntley, Elgin, Barrington, Southern Wisconsin and surrounding communities. |
4 / 4 |
| Emergency cover explained | Found | 24/7 emergency service day or night |
4 / 4 |
| Financing | Not found |
The crawl did not detect it on the 8 pages checked.
|
0 / 3 |
| Warranty | Not found |
The crawl did not detect it on the 8 pages checked.
|
0 / 3 |
| Pricing | Not found |
The crawl did not detect it on the 8 pages checked.
|
0 / 3 |
Trust signals 8 / 25
| Check | Result | What the crawl recorded | Points |
|---|---|---|---|
| Licence details | Not found |
The crawl did not detect it on the 8 pages checked.
|
0 / 6 |
| Reviews shown | Found | Rated 5 out of 5 |
5 / 5 |
| Team page | Not found |
The crawl did not detect it on the 8 pages checked.
|
0 / 4 |
| Project gallery | Not determined |
We could not determine this.
It cannot be assessed from what the crawl records.
|
0 / 4 |
| Certifications | Not found |
The crawl did not detect it on the 8 pages checked.
|
0 / 3 |
| Guarantees | Found | Backed by our 100% satisfaction guarantee |
3 / 3 |
How this site compares
Garrelts & Sons, Inc./American Water Experts measured against 75 plumbers audited between 11 August and 13 October 2026, each on its latest audit. Illinois does not yet have enough audited plumbers for a state comparison, so these figures are national.
12%of compared plumbers score lower than 39
52median score out of 100
80highest score any compared plumber has reached
Points no audited plumber has earned yet
None of the 75 compared plumbers has earned a point on these yet. Why they stay on the scale
- Live chat · not found on 74, could not be determined on 1
- Real time slots shown · not found on 65, could not be determined on 10
- Confirmation shown · not found on 65, could not be determined on 10
- Mobile booking flow · not found on 65, could not be determined on 10