H & H Plumbing Inc customer access audit

Where this audit comes from

An automated crawl of handhplumbing.net on 12 October 2026, reading 14 pages. How the audit works explains what it reads, what each result means and where each one comes from.

Found published, with the words and page it came from Not found the crawl did not detect it Not determined we could not tell either way

Score breakdown

Category	Score	National median	What the crawl recorded
Contactability	17 / 25	21	Found: Phone number, Click to call, Emergency contact visible, Public email address. Not found: SMS or text, Live chat. Not determined: Contact form.
Booking	8 / 25	8	Found: Estimate request, Fields required. Not found: Online booking, Real time slots shown, Confirmation shown, Mobile booking flow.
Information	12 / 25	16	Found: Services, Service areas, Emergency cover explained. Not found: Financing, Warranty, Pricing. Not determined: Business hours.
Trust signals	3 / 25	11	Found: Certifications. Not found: Licence details, Reviews shown, Team page, Project gallery, Guarantees.
Total	40 / 100	52

Customer task test

The tasks a first-time visitor comes to the website to do, worked out from the checks below.

Can a customer…	Result	What the crawl recorded
Call the business	Yes	(515) 277-5755 On handhplumbing.net/
Request an estimate	Yes	How Can I Get a Quote for Plumbing Work in Ankeny? On handhplumbing.net/licensed-plumber-ankeny-ia
Book an appointment online	No	The crawl did not detect it on the 14 pages checked.
Send a text message	No	The crawl did not detect it on the 14 pages checked.
Find business hours	Not determined	We could not determine this. There was no signal either way on the 14 pages checked.
Find the service area	Yes	Des Moines, IAUrbandale, IAWest Des Moines, IAWindsor Heights, IAAltoona, IAAnkeny, IAPleasant Hill, IAGranger, IA On handhplumbing.net/
Find warranty information	No	The crawl did not detect it on the 14 pages checked.
Find financing options	No	The crawl did not detect it on the 14 pages checked.

Every check

All 26 scored checks, with the points each earned out of the 100.

Contactability 17 / 25

Check	Result	What the crawl recorded	Points
Phone number	Found	(515) 277-5755 On handhplumbing.net/	5 / 5
Click to call	Found	(515) 277-5755 On handhplumbing.net/	5 / 5
Contact form	Not determined	We could not determine this. There was no signal either way on the 14 pages checked.	0 / 4
Emergency contact visible	Found	Yes. H & H Plumbing Inc. offers emergency plumbing service 24/7. Call(515) 277-5755for urgent service any time, day or night. On handhplumbing.net/plumber-des-moines-ia	4 / 4
Public email address	Found	handhplumbinginc@aol.com On handhplumbing.net/	3 / 3
SMS or text	Not found	The crawl did not detect it on the 14 pages checked.	0 / 2
Live chat	Not found	The crawl did not detect it on the 14 pages checked.	0 / 2

Booking 8 / 25

Check	Result	What the crawl recorded	Points
Online booking	Not found	The crawl did not detect it on the 14 pages checked.	0 / 7
Estimate request	Found	How Can I Get a Quote for Plumbing Work in Ankeny? On handhplumbing.net/licensed-plumber-ankeny-ia	6 / 6
Real time slots shown	Not found	The crawl did not detect it on the 14 pages checked.	0 / 5
Confirmation shown	Not found	The crawl did not detect it on the 14 pages checked.	0 / 3
Fields required	Found	Schedule Plumbing Services in Des Moines, IA, Today On handhplumbing.net/call-reliable-plumbers	2 / 2
Mobile booking flow	Not found	The crawl did not detect it on the 14 pages checked.	0 / 2

Information 12 / 25

Check	Result	What the crawl recorded	Points
Services	Found	H & H Plumbing Inc. offers plumbing repairs, water heater installation and repair, tankless water heaters, sump pump installation and service, gas line repairs, sewer repairs, backflow prevention, water softeners, and bathroom and kitchen remodeling. On handhplumbing.net/licensed-plumber-ankeny-ia	4 / 4
Business hours	Not determined	We could not determine this. There was no signal either way on the 14 pages checked.	0 / 4
Service areas	Found	Des Moines, IAUrbandale, IAWest Des Moines, IAWindsor Heights, IAAltoona, IAAnkeny, IAPleasant Hill, IAGranger, IA On handhplumbing.net/	4 / 4
Emergency cover explained	Found	Yes. H & H Plumbing Inc. offers emergency plumbing service 24/7. On handhplumbing.net/plumber-des-moines-ia	4 / 4
Financing	Not found	The crawl did not detect it on the 14 pages checked.	0 / 3
Warranty	Not found	The crawl did not detect it on the 14 pages checked.	0 / 3
Pricing	Not found	The crawl did not detect it on the 14 pages checked.	0 / 3

Trust signals 3 / 25

Check	Result	What the crawl recorded	Points
Licence details	Not found	The crawl did not detect it on the 14 pages checked.	0 / 6
Reviews shown	Not found	The crawl did not detect it on the 14 pages checked.	0 / 5
Team page	Not found	The crawl did not detect it on the 14 pages checked.	0 / 4
Project gallery	Not found	The crawl did not detect it on the 14 pages checked.	0 / 4
Certifications	Found	BBB accredited with an A+ rating since 2004. On handhplumbing.net/residential-plumber-ankeny-ia	3 / 3
Guarantees	Not found	The crawl did not detect it on the 14 pages checked.	0 / 3

How this site compares

H & H Plumbing Inc measured against 75 plumbers audited between 11 August and 13 October 2026, each on its latest audit. Iowa does not yet have enough audited plumbers for a state comparison, so these figures are national.

14%of compared plumbers score lower than 40

52median score out of 100

80highest score any compared plumber has reached

Points no audited plumber has earned yet

None of the 75 compared plumbers has earned a point on these yet. Why they stay on the scale

Live chat · not found on 74, could not be determined on 1
Real time slots shown · not found on 65, could not be determined on 10
Confirmation shown · not found on 65, could not be determined on 10
Mobile booking flow · not found on 65, could not be determined on 10