J & S Plumbing Inc. customer access audit

Where this audit comes from

An automated crawl of jsplumbing.net on 6 October 2026, reading 20 pages. How the audit works explains what it reads, what each result means and where each one comes from.

Found published, with the words and page it came from Not found the crawl did not detect it Not determined we could not tell either way

Score breakdown

Category	Score	National median	What the crawl recorded
Contactability	21 / 25	21	Found: Phone number, Click to call, Contact form, Emergency contact visible, Public email address. Not found: SMS or text, Live chat.
Booking	8 / 25	8	Found: Estimate request, Fields required. Not found: Online booking, Real time slots shown, Confirmation shown, Mobile booking flow.
Information	19 / 25	16	Found: Services, Business hours, Service areas, Emergency cover explained, Warranty. Not found: Financing, Pricing.
Trust signals	9 / 25	11	Found: Reviews shown, Project gallery. Not found: Licence details, Team page, Certifications, Guarantees.
Total	57 / 100	52

Customer task test

The tasks a first-time visitor comes to the website to do, worked out from the checks below.

Can a customer…	Result	What the crawl recorded
Call the business	Yes	847-690-0384 On jsplumbing.net/contact
Request an estimate	Yes	24-Hour Emergency Services \| FREE Estimates On jsplumbing.net/contact
Book an appointment online	No	The crawl did not detect it on the 20 pages checked.
Send a text message	No	The crawl did not detect it on the 20 pages checked.
Find business hours	Yes	Business Hours: Mon - Sun Open 24 Hours On jsplumbing.net/contact
Find the service area	Yes	Elk Grove Village,Arlington Heights,Naperville,Hinsdale,Barrington,Downers Grove,Buffalo Grove,Bartlett,Mount Prospect,Des Plaines, Park Ridge,Palatine,Hoffman Estates,Lombard, Villa Park,Addison, Wood Dale, Bensenville, Roselle,Bloomingdale,Carol Stream,Elmhurst,Schaumburg,Wheaton. On jsplumbing.net/contact
Find warranty information	Yes	J&S Plumbing has over 30 years of sewer repair experience across the Chicagoland area, and stands behind our work with a 5-year warranty on all flood control services. On jsplumbing.net/flood-control
Find financing options	No	The crawl did not detect it on the 20 pages checked.

Every check

All 26 scored checks, with the points each earned out of the 100.

Contactability 21 / 25

Check	Result	What the crawl recorded	Points
Phone number	Found	847-690-0384 On jsplumbing.net/contact	5 / 5
Click to call	Found	847-690-0384 On jsplumbing.net/contact	5 / 5
Contact form	Found	Contact J&S Plumbing Inc. On jsplumbing.net/contact	4 / 4
Emergency contact visible	Found	Call J&S Plumbing Inc. anytime at847-690-0384for a FREE estimate on your service needs. 24-hour emergency services are available and 60-minute service is possible in most cases. Se habla espaol. On jsplumbing.net/about-us	4 / 4
Public email address	Found	admin@jsplumb.com On jsplumbing.net/contact	3 / 3
SMS or text	Not found	The crawl did not detect it on the 20 pages checked.	0 / 2
Live chat	Not found	The crawl did not detect it on the 20 pages checked.	0 / 2

Booking 8 / 25

Check	Result	What the crawl recorded	Points
Online booking	Not found	The crawl did not detect it on the 20 pages checked.	0 / 7
Estimate request	Found	24-Hour Emergency Services \| FREE Estimates On jsplumbing.net/contact	6 / 6
Real time slots shown	Not found	The crawl did not detect it on the 20 pages checked.	0 / 5
Confirmation shown	Not found	The crawl did not detect it on the 20 pages checked.	0 / 3
Fields required	Found	Contact J&S Plumbing Inc. On jsplumbing.net/contact	2 / 2
Mobile booking flow	Not found	The crawl did not detect it on the 20 pages checked.	0 / 2

Information 19 / 25

Check	Result	What the crawl recorded	Points
Services	Found	Water heater repair and installation On jsplumbing.net/about-us	4 / 4
Business hours	Found	Business Hours: Mon - Sun Open 24 Hours On jsplumbing.net/contact	4 / 4
Service areas	Found	Elk Grove Village,Arlington Heights,Naperville,Hinsdale,Barrington,Downers Grove,Buffalo Grove,Bartlett,Mount Prospect,Des Plaines, Park Ridge,Palatine,Hoffman Estates,Lombard, Villa Park,Addison, Wood Dale, Bensenville, Roselle,Bloomingdale,Carol Stream,Elmhurst,Schaumburg,Wheaton. On jsplumbing.net/contact	4 / 4
Emergency cover explained	Found	24-Hour Emergency Service Is Available 365 Days A Year On jsplumbing.net/contact	4 / 4
Financing	Not found	The crawl did not detect it on the 20 pages checked.	0 / 3
Warranty	Found	J&S Plumbing has over 30 years of sewer repair experience across the Chicagoland area, and stands behind our work with a 5-year warranty on all flood control services. On jsplumbing.net/flood-control	3 / 3
Pricing	Not found	The crawl did not detect it on the 20 pages checked.	0 / 3

Trust signals 9 / 25

Check	Result	What the crawl recorded	Points
Licence details	Not found	The crawl did not detect it on the 20 pages checked.	0 / 6
Reviews shown	Found	Fast, honest team. My go-to for plumbing issues in my building, highly recommend. Repeated across the site, including on jsplumbing.net/contact	5 / 5
Team page	Not found	The crawl did not detect it on the 20 pages checked.	0 / 4
Project gallery	Found	Construction Gallery On jsplumbing.net/construction-gallery	4 / 4
Certifications	Not found	The crawl did not detect it on the 20 pages checked.	0 / 3
Guarantees	Not found	The crawl did not detect it on the 20 pages checked.	0 / 3

How this site compares

J & S Plumbing Inc. measured against 75 plumbers audited between 11 August and 13 October 2026, each on its latest audit. Illinois does not yet have enough audited plumbers for a state comparison, so these figures are national.

69%of compared plumbers score lower than 57

52median score out of 100

80highest score any compared plumber has reached

Points no audited plumber has earned yet

None of the 75 compared plumbers has earned a point on these yet. Why they stay on the scale

Live chat · not found on 74, could not be determined on 1
Real time slots shown · not found on 65, could not be determined on 10
Confirmation shown · not found on 65, could not be determined on 10
Mobile booking flow · not found on 65, could not be determined on 10