JR Swanson Plumbing
413 103rd Street, Niagara Falls, NY 14304jrswanson.com · Crawled 8 October 2026 · 20 pages checked
Better than 22%of 75 plumbers audited between 11 August and 13 October 2026
45/ 100 customer access score
0Median 52100
Where this audit comes from
An automated crawl of jrswanson.com on 8 October 2026, reading 20 pages. How the audit works explains what it reads, what each result means and where each one comes from.
Found published, with the words and page it came from
Not found the crawl did not detect it
Not determined we could not tell either way
Score breakdown
| Category | Score | National median | What the crawl recorded |
|---|---|---|---|
| Contactability | 21 / 25 | 21 | Found: Phone number, Click to call, Contact form, Emergency contact visible, Public email address. Not found: SMS or text, Live chat. |
| Booking | 7 / 25 | 8 | Found: Estimate request, Fields required. Not found: Online booking, Real time slots shown, Confirmation shown, Mobile booking flow. |
| Information | 14 / 25 | 16 | Found: Services, Business hours, Service areas, Emergency cover explained. Not found: Financing, Warranty, Pricing. |
| Trust signals | 3 / 25 | 11 | Found: Guarantees. Not found: Licence details, Reviews shown, Team page, Project gallery, Certifications. |
| Total | 45 / 100 | 52 |
Customer task test
The tasks a first-time visitor comes to the website to do, worked out from the checks below.
| Can a customer… | Result | What the crawl recorded |
|---|---|---|
| Call the business | Yes |
(716) 283-3802 |
| Request an estimate | Yes |
Schedule a Free Estimate |
| Book an appointment online | No |
The crawl did not detect it on the 20 pages checked.
|
| Send a text message | No |
The crawl did not detect it on the 20 pages checked.
|
| Find business hours | Yes |
Plumbing, Heating & Cooling Services Niagara Falls, NY Serving our clients 7 days a week 24 hours a day |
| Find the service area | Yes |
When homes and businesses in Grand Island, NY, need dependable plumbers and heating & cooling specialists |
| Find warranty information | No |
The crawl did not detect it on the 20 pages checked.
|
| Find financing options | No |
The crawl did not detect it on the 20 pages checked.
|
Every check
All 26 scored checks, with the points each earned out of the 100.
Contactability 21 / 25
| Check | Result | What the crawl recorded | Points |
|---|---|---|---|
| Phone number | Found | (716) 283-3802 |
5 / 5 |
| Click to call | Found | (716) 283-3802 |
5 / 5 |
| Contact form | Found | Contact Us |
4 / 4 |
| Emergency contact visible | Found | Contact us today at (716) 283-3802 for reliable plumbing services, emergency repairs, or expert heating and cooling solutions in Niagara Falls, NY. |
4 / 4 |
| Public email address | Found | jswanson@jrswanson.com |
3 / 3 |
| SMS or text | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 2 |
| Live chat | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 2 |
Booking 7 / 25
| Check | Result | What the crawl recorded | Points |
|---|---|---|---|
| Online booking | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 7 |
| Estimate request | Found | Schedule a Free Estimate |
6 / 6 |
| Real time slots shown | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 5 |
| Confirmation shown | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 3 |
| Fields required | Found | Request An Estimate |
1 / 2 |
| Mobile booking flow | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 2 |
Information 14 / 25
| Check | Result | What the crawl recorded | Points |
|---|---|---|---|
| Services | Found | Our heating services includefurnace installations,repairs, and maintenance, all executed with precision. |
4 / 4 |
| Business hours | Found | Plumbing, Heating & Cooling Services Niagara Falls, NY Serving our clients 7 days a week 24 hours a day |
4 / 4 |
| Service areas | Found | When homes and businesses in Grand Island, NY, need dependable plumbers and heating & cooling specialists |
2 / 4 |
| Emergency cover explained | Found | With our emergency plumber services available 24 hours a day, you can rely on us to respond quickly |
4 / 4 |
| Financing | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 3 |
| Warranty | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 3 |
| Pricing | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 3 |
Trust signals 3 / 25
| Check | Result | What the crawl recorded | Points |
|---|---|---|---|
| Licence details | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 6 |
| Reviews shown | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 5 |
| Team page | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 4 |
| Project gallery | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 4 |
| Certifications | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 3 |
| Guarantees | Found | We will go the extra mile to ensure we get the job done properly and professionally, the first time, every time! Thats the J.R. Swansons guarantee! |
3 / 3 |
How this site compares
JR Swanson Plumbing measured against 75 plumbers audited between 11 August and 13 October 2026, each on its latest audit. New York does not yet have enough audited plumbers for a state comparison, so these figures are national.
22%of compared plumbers score lower than 45
52median score out of 100
80highest score any compared plumber has reached
Points no audited plumber has earned yet
None of the 75 compared plumbers has earned a point on these yet. Why they stay on the scale
- Live chat · not found on 74, could not be determined on 1
- Real time slots shown · not found on 65, could not be determined on 10
- Confirmation shown · not found on 65, could not be determined on 10
- Mobile booking flow · not found on 65, could not be determined on 10