Macca Plumbing & Heating customer access audit

Where this audit comes from

An automated crawl of maccaplumbing.com on 12 October 2026, reading 12 pages. How the audit works explains what it reads, what each result means and where each one comes from.

Found published, with the words and page it came from Not found the crawl did not detect it Not determined we could not tell either way

Score breakdown

Category	Score	National median	What the crawl recorded
Contactability	21 / 25	21	Found: Phone number, Click to call, Contact form, Emergency contact visible, Public email address. Not found: SMS or text, Live chat.
Booking	8 / 25	8	Found: Estimate request, Fields required. Not found: Online booking, Real time slots shown, Confirmation shown, Mobile booking flow.
Information	19 / 25	16	Found: Services, Business hours, Service areas, Emergency cover explained, Pricing. Not found: Financing, Warranty.
Trust signals	9 / 25	11	Found: Reviews shown, Team page. Not found: Licence details, Certifications, Guarantees. Not determined: Project gallery.
Total	57 / 100	52

Customer task test

The tasks a first-time visitor comes to the website to do, worked out from the checks below.

Can a customer…	Result	What the crawl recorded
Call the business	Yes	860-560-1200 On maccaplumbing.com/
Request an estimate	Yes	Get your free estimate.Click here On maccaplumbing.com/
Book an appointment online	No	The crawl did not detect it on the 12 pages checked.
Send a text message	No	The crawl did not detect it on the 12 pages checked.
Find business hours	Yes	Victoria Moschette:victoria@maccaplumbing.com Mon - Fri: 6:30am- 4:30pm On maccaplumbing.com/
Find the service area	Yes	The team serves Wethersfield homeowners as well as neighboring communities such as Newington, Rocky Hill, Berlin, and Hartford throughout Hartford County. On maccaplumbing.com/residential-plumbing-services-wethersfield-ct
Find warranty information	No	The crawl did not detect it on the 12 pages checked.
Find financing options	No	The crawl did not detect it on the 12 pages checked.

Every check

All 26 scored checks, with the points each earned out of the 100.

Contactability 21 / 25

Check	Result	What the crawl recorded	Points
Phone number	Found	860-560-1200 On maccaplumbing.com/	5 / 5
Click to call	Found	860-560-1200 On maccaplumbing.com/	5 / 5
Contact form	Found	Send Us a Message Today! On maccaplumbing.com/contact-us	4 / 4
Emergency contact visible	Found	For emergency services please call 860-560-1200 On maccaplumbing.com/contact-us	4 / 4
Public email address	Found	bob@maccaplumbing.com On maccaplumbing.com/	3 / 3
SMS or text	Not found	The crawl did not detect it on the 12 pages checked.	0 / 2
Live chat	Not found	The crawl did not detect it on the 12 pages checked.	0 / 2

Booking 8 / 25

Check	Result	What the crawl recorded	Points
Online booking	Not found	The crawl did not detect it on the 12 pages checked.	0 / 7
Estimate request	Found	Get your free estimate.Click here On maccaplumbing.com/	6 / 6
Real time slots shown	Not found	The crawl did not detect it on the 12 pages checked.	0 / 5
Confirmation shown	Not found	The crawl did not detect it on the 12 pages checked.	0 / 3
Fields required	Found	Send Us a Message Today! On maccaplumbing.com/contact-us	2 / 2
Mobile booking flow	Not found	The crawl did not detect it on the 12 pages checked.	0 / 2

Information 19 / 25

Check	Result	What the crawl recorded	Points
Services	Found	Below is a sample of the residential services we offer. On maccaplumbing.com/residential-services	4 / 4
Business hours	Found	Victoria Moschette:victoria@maccaplumbing.com Mon - Fri: 6:30am- 4:30pm On maccaplumbing.com/	4 / 4
Service areas	Found	The team serves Wethersfield homeowners as well as neighboring communities such as Newington, Rocky Hill, Berlin, and Hartford throughout Hartford County. On maccaplumbing.com/residential-plumbing-services-wethersfield-ct	4 / 4
Emergency cover explained	Found	A 24-hour answering service is available for urgent situations so you can always reach a team member, even outside regular business hours. On maccaplumbing.com/residential-plumbing-services-wethersfield-ct	4 / 4
Financing	Not found	The crawl did not detect it on the 12 pages checked.	0 / 3
Warranty	Not found	The crawl did not detect it on the 12 pages checked.	0 / 3
Pricing	Found	The minimum charge for a residential service call is $147.00, which includes the first half-hour of labor. On maccaplumbing.com/new-page	3 / 3

Trust signals 9 / 25

Check	Result	What the crawl recorded	Points
Licence details	Not found	The crawl did not detect it on the 12 pages checked.	0 / 6
Reviews shown	Found	Macca Plumbing helped us out with a recent plumbing emergency and I can't recommend them enough. On maccaplumbing.com/	5 / 5
Team page	Found	Sean has been a valued member of the Macca Plumbing team since 2014. As Lead Technician, he brings years of hands-on experience, technical expertise, and a commitment to quality workmanship to every job. On maccaplumbing.com/about	4 / 4
Project gallery	Not determined	We could not determine this. It cannot be assessed from what the crawl records.	0 / 4
Certifications	Not found	The crawl did not detect it on the 12 pages checked.	0 / 3
Guarantees	Not found	The crawl did not detect it on the 12 pages checked.	0 / 3

How this site compares

Macca Plumbing & Heating measured against 75 plumbers audited between 11 August and 13 October 2026, each on its latest audit. Connecticut does not yet have enough audited plumbers for a state comparison, so these figures are national.

69%of compared plumbers score lower than 57

52median score out of 100

80highest score any compared plumber has reached

Points no audited plumber has earned yet

None of the 75 compared plumbers has earned a point on these yet. Why they stay on the scale

Live chat · not found on 74, could not be determined on 1
Real time slots shown · not found on 65, could not be determined on 10
Confirmation shown · not found on 65, could not be determined on 10
Mobile booking flow · not found on 65, could not be determined on 10