McQuade Heating & Cooling Plumbing & Refrigeration
44001 Phoenix Drive, Sterling Heights, MI 48314mcquadeheatcool.com · Crawled 6 October 2026 · 20 pages checked
Better than 81%of 75 plumbers audited between 11 August and 13 October 2026
59.5/ 100 customer access score
0Median 52100
Where this audit comes from
An automated crawl of mcquadeheatcool.com on 6 October 2026, reading 20 pages. How the audit works explains what it reads, what each result means and where each one comes from.
Found published, with the words and page it came from
Not found the crawl did not detect it
Not determined we could not tell either way
Score breakdown
| Category | Score | National median | What the crawl recorded |
|---|---|---|---|
| Contactability | 21 / 25 | 21 | Found: Phone number, Click to call, Contact form, Emergency contact visible, Public email address. Not found: SMS or text, Live chat. |
| Booking | 2 / 25 | 8 | Found: Fields required. Not found: Online booking, Real time slots shown, Confirmation shown, Mobile booking flow. Not determined: Estimate request. |
| Information | 20.5 / 25 | 16 | Found: Services, Business hours, Service areas, Emergency cover explained, Financing. Partly: Warranty. Not found: Pricing. |
| Trust signals | 16 / 25 | 11 | Found: Licence details, Reviews shown, Project gallery, Certifications. Not found: Team page, Guarantees. |
| Total | 59.5 / 100 | 52 |
Customer task test
The tasks a first-time visitor comes to the website to do, worked out from the checks below.
| Can a customer… | Result | What the crawl recorded |
|---|---|---|
| Call the business | Yes |
Macomb County: 586-739-3489 |
| Request an estimate | Not determined |
We could not determine this.
Evidence was seen, but it could not be verified against the page text.
|
| Book an appointment online | No |
The crawl did not detect it on the 20 pages checked.
|
| Send a text message | No |
The crawl did not detect it on the 20 pages checked.
|
| Find business hours | Yes |
BUSINESS HOURS Mon - Fri: 7:30 am 9:00 pm |
| Find the service area | Yes |
Rochester Hills, Rochester, Troy, Macomb Township, Clinton Township, Chesterfield, Shelby Township, Washington Township, Harrison Township, and New Baltimore. |
| Find warranty information | Partly |
Yes, we offer warranties on parts and labor for new installations. |
| Find financing options | Yes |
McQuade Heating and Cooling, Plumbing and Refrigeration offers financing through Michigan Saves and Wells Fargo. |
Every check
All 26 scored checks, with the points each earned out of the 100.
Contactability 21 / 25
| Check | Result | What the crawl recorded | Points |
|---|---|---|---|
| Phone number | Found | Macomb County: 586-739-3489 |
5 / 5 |
| Click to call | Found | Macomb County: 586-739-3489 |
5 / 5 |
| Contact form | Found | Contact Us for Your HVAC, Plumbing, or Refrigeration Service Estimate |
4 / 4 |
| Emergency contact visible | Found | iday. Our service appointments are regularly scheduled during this timeframe. We do have technicians on call for emergencies after hours and on weekends and holidays. Our on-call service is available 24/7/365. Please call our office at888-I-DO-COOL (888436-2665)for additional information, or to schedule an appointment. |
4 / 4 |
| Public email address | Found | customercare@mcquadeheatcool.com |
3 / 3 |
| SMS or text | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 2 |
| Live chat | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 2 |
Booking 2 / 25
| Check | Result | What the crawl recorded | Points |
|---|---|---|---|
| Online booking | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 7 |
| Estimate request | Not determined |
We could not determine this.
Evidence was seen, but it could not be verified against the page text.
|
0 / 6 |
| Real time slots shown | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 5 |
| Confirmation shown | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 3 |
| Fields required | Found | Contact Us for Your HVAC, Plumbing, or Refrigeration Service Estimate |
2 / 2 |
| Mobile booking flow | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 2 |
Information 20.5 / 25
| Check | Result | What the crawl recorded | Points |
|---|---|---|---|
| Services | Found | In addition, we provide services for sump pumps, water heaters, plumbing, and commercial refrigeration throughout Sterling Heights and surrounding areas. |
4 / 4 |
| Business hours | Found | BUSINESS HOURS Mon - Fri: 7:30 am 9:00 pm |
4 / 4 |
| Service areas | Found | Rochester Hills, Rochester, Troy, Macomb Township, Clinton Township, Chesterfield, Shelby Township, Washington Township, Harrison Township, and New Baltimore. |
4 / 4 |
| Emergency cover explained | Found | Our on-call service is available 24/7/365. |
4 / 4 |
| Financing | Found | McQuade Heating and Cooling, Plumbing and Refrigeration offers financing through Michigan Saves and Wells Fargo. |
3 / 3 |
| Warranty | Partly | Yes, we offer warranties on parts and labor for new installations. |
1.5 / 3 |
| Pricing | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 3 |
Trust signals 16 / 25
| Check | Result | What the crawl recorded | Points |
|---|---|---|---|
| Licence details | Found | Mechanical Contractors License: 7109166 |
6 / 6 |
| Reviews shown | Found | Awesome place, very responsive |
5 / 5 |
| Team page | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 4 |
| Project gallery | Found | Our HVAC, Plumbing, & Refrigeration Project Gallery |
2 / 4 |
| Certifications | Found | NATE Certified |
3 / 3 |
| Guarantees | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 3 |
How this site compares
McQuade Heating & Cooling Plumbing & Refrigeration measured against 75 plumbers audited between 11 August and 13 October 2026, each on its latest audit. Michigan does not yet have enough audited plumbers for a state comparison, so these figures are national.
81%of compared plumbers score lower than 59.5
52median score out of 100
80highest score any compared plumber has reached
Points no audited plumber has earned yet
None of the 75 compared plumbers has earned a point on these yet. Why they stay on the scale
- Live chat · not found on 74, could not be determined on 1
- Real time slots shown · not found on 65, could not be determined on 10
- Confirmation shown · not found on 65, could not be determined on 10
- Mobile booking flow · not found on 65, could not be determined on 10