New Braunfels Plumbing & Drain
6701 FM 1101, Suite 104, New Braunfels, TX 78130nbplumbinganddrain.com · Crawled 11 October 2026 · 20 pages checked
Better than 82%of 75 plumbers audited between 11 August and 13 October 2026
60.5/ 100 customer access score
0Median 52100
Where this audit comes from
An automated crawl of nbplumbinganddrain.com on 11 October 2026, reading 20 pages. How the audit works explains what it reads, what each result means and where each one comes from.
Found published, with the words and page it came from
Not found the crawl did not detect it
Not determined we could not tell either way
Score breakdown
| Category | Score | National median | What the crawl recorded |
|---|---|---|---|
| Contactability | 21 / 25 | 21 | Found: Phone number, Click to call, Contact form, Emergency contact visible, Public email address. Not found: SMS or text, Live chat. |
| Booking | 8 / 25 | 8 | Found: Estimate request, Fields required. Not found: Online booking, Real time slots shown, Confirmation shown, Mobile booking flow. |
| Information | 18 / 25 | 16 | Found: Services, Service areas, Emergency cover explained, Warranty, Pricing. Not found: Financing. Not determined: Business hours. |
| Trust signals | 13.5 / 25 | 11 | Found: Reviews shown, Team page, Certifications. Partly: Guarantees. Not found: Licence details. Not determined: Project gallery. |
| Total | 60.5 / 100 | 52 |
Customer task test
The tasks a first-time visitor comes to the website to do, worked out from the checks below.
| Can a customer… | Result | What the crawl recorded |
|---|---|---|
| Call the business | Yes |
830-312-8822 |
| Request an estimate | Yes |
for a free estimate. |
| Book an appointment online | No |
The crawl did not detect it on the 20 pages checked.
|
| Send a text message | No |
The crawl did not detect it on the 20 pages checked.
|
| Find business hours | Not determined |
We could not determine this.
There was no signal either way on the 20 pages checked.
|
| Find the service area | Yes |
Serving New Braunfels, Seguin, San Marcos, and surrounding areas |
| Find warranty information | Yes |
backs every service with up to a five-year warranty |
| Find financing options | No |
The crawl did not detect it on the 20 pages checked.
|
Every check
All 26 scored checks, with the points each earned out of the 100.
Contactability 21 / 25
| Check | Result | What the crawl recorded | Points |
|---|---|---|---|
| Phone number | Found | 830-312-8822 |
5 / 5 |
| Click to call | Found | 830-312-8822 |
5 / 5 |
| Contact form | Found | Contact New Braunfels Plumbing & Drain Today |
4 / 4 |
| Emergency contact visible | Found | New Braunfels Plumbing and Drain serves San Marcos, TX, with fast, reliable emergency drain cleaning for homeowners and businesses. This family-owned company extends its 24/7 drain cleaning and emergency plumber services to San Marcos and surrounding communities. When a backed-up drain, overflowing toilet, or blocked sewer line threatens your home, call(830) 312-8822to reach a trained team ready to respond at any hour.Request a free estimate today. |
4 / 4 |
| Public email address | Found | newbraunfelsplumbinganddrain@yahoo.com |
3 / 3 |
| SMS or text | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 2 |
| Live chat | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 2 |
Booking 8 / 25
| Check | Result | What the crawl recorded | Points |
|---|---|---|---|
| Online booking | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 7 |
| Estimate request | Found | for a free estimate. |
6 / 6 |
| Real time slots shown | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 5 |
| Confirmation shown | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 3 |
| Fields required | Found | Contact New Braunfels Plumbing & Drain Today |
2 / 2 |
| Mobile booking flow | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 2 |
Information 18 / 25
| Check | Result | What the crawl recorded | Points |
|---|---|---|---|
| Services | Found | Specializing in under-foundation plumbing, we address leaks, repairs, and replacements for pipes located beneath your homes foundation. |
4 / 4 |
| Business hours | Not determined |
We could not determine this.
There was no signal either way on the 20 pages checked.
|
0 / 4 |
| Service areas | Found | Serving New Braunfels, Seguin, San Marcos, and surrounding areas |
4 / 4 |
| Emergency cover explained | Found | offers 24/7 emergency services, ensuring that our expert technicians are available around the clock to assist you with urgent repairs and restore your plumbing system quickly. |
4 / 4 |
| Financing | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 3 |
| Warranty | Found | backs every service with up to a five-year warranty |
3 / 3 |
| Pricing | Found | In our experience, repairing a broken line can cost $3,000 to $50,000. |
3 / 3 |
Trust signals 13.5 / 25
| Check | Result | What the crawl recorded | Points |
|---|---|---|---|
| Licence details | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 6 |
| Reviews shown | Found | I called and got a same day appointment. They came out quickly found the leak and fixed my leaking toilet with excellent customer service. |
5 / 5 |
| Team page | Found | Jacob Northam, Owner |
4 / 4 |
| Project gallery | Not determined |
We could not determine this.
It cannot be assessed from what the crawl records.
|
0 / 4 |
| Certifications | Found | New Braunfels Plumbing and Drain is BBB accredited |
3 / 3 |
| Guarantees | Partly | New Braunfels Plumbing & Drain stands behind every job: |
1.5 / 3 |
How this site compares
New Braunfels Plumbing & Drain measured against 75 plumbers audited between 11 August and 13 October 2026, each on its latest audit. Texas does not yet have enough audited plumbers for a state comparison, so these figures are national.
82%of compared plumbers score lower than 60.5
52median score out of 100
80highest score any compared plumber has reached
Points no audited plumber has earned yet
None of the 75 compared plumbers has earned a point on these yet. Why they stay on the scale
- Live chat · not found on 74, could not be determined on 1
- Real time slots shown · not found on 65, could not be determined on 10
- Confirmation shown · not found on 65, could not be determined on 10
- Mobile booking flow · not found on 65, could not be determined on 10