Roach Plumbing & Heating Inc customer access audit

Where this audit comes from

An automated crawl of roachplumbing.com on 11 October 2026, reading 20 pages. How the audit works explains what it reads, what each result means and where each one comes from.

Found published, with the words and page it came from Not found the crawl did not detect it Not determined we could not tell either way

Score breakdown

Category	Score	National median	What the crawl recorded
Contactability	21 / 25	21	Found: Phone number, Click to call, Contact form, Emergency contact visible, Public email address. Not found: SMS or text, Live chat.
Booking	2 / 25	8	Found: Fields required. Not found: Online booking, Estimate request, Real time slots shown, Confirmation shown, Mobile booking flow.
Information	16 / 25	16	Found: Services, Business hours, Service areas, Emergency cover explained. Not found: Financing, Warranty, Pricing.
Trust signals	10 / 25	11	Found: Licence details, Team page. Not found: Reviews shown, Project gallery, Certifications, Guarantees.
Total	49 / 100	52

Customer task test

The tasks a first-time visitor comes to the website to do, worked out from the checks below.

Can a customer…	Result	What the crawl recorded
Call the business	Yes	Call Us Today! On roachplumbing.com/
Request an estimate	No	The crawl did not detect it on the 20 pages checked.
Book an appointment online	No	The crawl did not detect it on the 20 pages checked.
Send a text message	No	The crawl did not detect it on the 20 pages checked.
Find business hours	Yes	Booking your service with us is straightforward. We are available 24 hours a day to handle urgent plumbing needs. Whether you have a slow drain, a failing water heater, or a suspected slab leak, our team is ready to help. Call Roach Plumbing & Heating Inc. at(318) 631-4533to get started, or visit ourcontact pageto send us a message online. We look forward to earning your trust, just as our residential plumbers have for Shreveport homeowners for more than six decades. On roachplumbing.com/residential-plumbers-shreveport-la
Find the service area	Yes	As one of the experienced plumbers serving Shreveport, LA, we also cover surrounding communities including Bossier City, Benton, Haughton, Greenwood, and Stonewall. On roachplumbing.com/
Find warranty information	No	The crawl did not detect it on the 20 pages checked.
Find financing options	No	The crawl did not detect it on the 20 pages checked.

Every check

All 26 scored checks, with the points each earned out of the 100.

Contactability 21 / 25

Check	Result	What the crawl recorded	Points
Phone number	Found	Call Us Today! On roachplumbing.com/	5 / 5
Click to call	Found	Call Us Today! On roachplumbing.com/	5 / 5
Contact form	Found	Contact Our Experts in Plumbing Services On roachplumbing.com/contact	4 / 4
Emergency contact visible	Found	andle both routine maintenance and complex projects. For a full overview,visit our plumbing services pageorcall (318) 631-4533.2. Does Roach Plumbing Offer Emergency Plumbing Services?Yes. We provide 24-hour emergency plumbing response, seven days a week. Whether you are dealing with a burst pipe, sewer backup, or sudden water heater failure, our licensed team can dispatch quickly to protect your property.Visit our emergency plumbers pageto learn more about how we respond when it matters most.3. On roachplumbing.com/	4 / 4
Public email address	Found	roach@roachplumbing.com On roachplumbing.com/	3 / 3
SMS or text	Not found	The crawl did not detect it on the 20 pages checked.	0 / 2
Live chat	Not found	The crawl did not detect it on the 20 pages checked.	0 / 2

Booking 2 / 25

Check	Result	What the crawl recorded	Points
Online booking	Not found	The crawl did not detect it on the 20 pages checked.	0 / 7
Estimate request	Not found	The crawl did not detect it on the 20 pages checked.	0 / 6
Real time slots shown	Not found	The crawl did not detect it on the 20 pages checked.	0 / 5
Confirmation shown	Not found	The crawl did not detect it on the 20 pages checked.	0 / 3
Fields required	Found	Contact Our Experts in Plumbing Services On roachplumbing.com/contact	2 / 2
Mobile booking flow	Not found	The crawl did not detect it on the 20 pages checked.	0 / 2

Information 16 / 25

Check	Result	What the crawl recorded	Points
Services	Found	We offer a wide range of residential and commercial services, including general repairs, water heater installation and service, sewer and drain work, water jetting, backflow prevention, irrigation systems, and kitchen and bath remodeling. On roachplumbing.com/	4 / 4
Business hours	Found	Booking your service with us is straightforward. We are available 24 hours a day to handle urgent plumbing needs. Whether you have a slow drain, a failing water heater, or a suspected slab leak, our team is ready to help. Call Roach Plumbing & Heating Inc. at(318) 631-4533to get started, or visit ourcontact pageto send us a message online. We look forward to earning your trust, just as our residential plumbers have for Shreveport homeowners for more than six decades. On roachplumbing.com/residential-plumbers-shreveport-la	4 / 4
Service areas	Found	As one of the experienced plumbers serving Shreveport, LA, we also cover surrounding communities including Bossier City, Benton, Haughton, Greenwood, and Stonewall. On roachplumbing.com/	4 / 4
Emergency cover explained	Found	Yes. We provide 24-hour emergency plumbing response, seven days a week. On roachplumbing.com/	4 / 4
Financing	Not found	The crawl did not detect it on the 20 pages checked.	0 / 3
Warranty	Not found	The crawl did not detect it on the 20 pages checked.	0 / 3
Pricing	Not found	The crawl did not detect it on the 20 pages checked.	0 / 3

Trust signals 10 / 25

Check	Result	What the crawl recorded	Points
Licence details	Found	Yes. Roach Plumbing & Heating Inc. operates under Louisiana Master Plumber License LMP #1321, meeting all state requirements for residential and commercial plumbing work. On roachplumbing.com/emergency-plumbers-shreveport-la	6 / 6
Reviews shown	Not found	The crawl did not detect it on the 20 pages checked.	0 / 5
Team page	Found	Ricky Johnson, our administrative assistant, joined Roach Plumbing & Heating in 2014. On roachplumbing.com/about	4 / 4
Project gallery	Not found	The crawl did not detect it on the 20 pages checked.	0 / 4
Certifications	Not found	The crawl did not detect it on the 20 pages checked.	0 / 3
Guarantees	Not found	The crawl did not detect it on the 20 pages checked.	0 / 3

How this site compares

Roach Plumbing & Heating Inc measured against 75 plumbers audited between 11 August and 13 October 2026, each on its latest audit. Louisiana does not yet have enough audited plumbers for a state comparison, so these figures are national.

28%of compared plumbers score lower than 49

52median score out of 100

80highest score any compared plumber has reached

Points no audited plumber has earned yet

None of the 75 compared plumbers has earned a point on these yet. Why they stay on the scale

Live chat · not found on 74, could not be determined on 1
Real time slots shown · not found on 65, could not be determined on 10
Confirmation shown · not found on 65, could not be determined on 10
Mobile booking flow · not found on 65, could not be determined on 10