Superior Sewer & Drain Service customer access audit

Where this audit comes from

An automated crawl of superiordrainservice.com on 12 October 2026, reading 20 pages. How the audit works explains what it reads, what each result means and where each one comes from.

Found published, with the words and page it came from Not found the crawl did not detect it Not determined we could not tell either way

Score breakdown

Category	Score	National median	What the crawl recorded
Contactability	21 / 25	21	Found: Phone number, Click to call, Contact form, Emergency contact visible, Public email address. Not found: SMS or text, Live chat.
Booking	7 / 25	8	Found: Estimate request, Fields required. Not found: Online booking, Real time slots shown, Confirmation shown, Mobile booking flow.
Information	16 / 25	16	Found: Services, Business hours, Service areas, Emergency cover explained. Not found: Financing, Warranty, Pricing.
Trust signals	18 / 25	11	Found: Licence details, Reviews shown, Team page, Guarantees. Not found: Project gallery, Certifications.
Total	62 / 100	52

Customer task test

The tasks a first-time visitor comes to the website to do, worked out from the checks below.

Can a customer…	Result	What the crawl recorded
Call the business	Yes	(860) 639-8944 On superiordrainservice.com/
Request an estimate	Yes	Call us now or send us a message to request a free quote today! Repeated across the site, including on superiordrainservice.com/
Book an appointment online	No	The crawl did not detect it on the 20 pages checked.
Send a text message	No	The crawl did not detect it on the 20 pages checked.
Find business hours	Yes	SUPERIORDRAINSCT@GMAIL.COM MON - FRI: 9AM - 5PM On superiordrainservice.com/
Find the service area	Yes	Serving Southeastern Connecticut and Southern Rhode Island, we provide fast, reliable, and affordable solutions On superiordrainservice.com/
Find warranty information	No	The crawl did not detect it on the 20 pages checked.
Find financing options	No	The crawl did not detect it on the 20 pages checked.

Every check

All 26 scored checks, with the points each earned out of the 100.

Contactability 21 / 25

Check	Result	What the crawl recorded	Points
Phone number	Found	(860) 639-8944 On superiordrainservice.com/	5 / 5
Click to call	Found	(860) 639-8944 On superiordrainservice.com/	5 / 5
Contact form	Found	SEND US A MESSAGE On superiordrainservice.com/	4 / 4
Emergency contact visible	Found	CONTACT SUPERIOR SEWER & DRAIN FOR EMERGENCY SERVICE On superiordrainservice.com/services/drain-cleaning/	4 / 4
Public email address	Found	SUPERIORDRAINSCT@GMAIL.COM On superiordrainservice.com/	3 / 3
SMS or text	Not found	The crawl did not detect it on the 20 pages checked.	0 / 2
Live chat	Not found	The crawl did not detect it on the 20 pages checked.	0 / 2

Booking 7 / 25

Check	Result	What the crawl recorded	Points
Online booking	Not found	The crawl did not detect it on the 20 pages checked.	0 / 7
Estimate request	Found	Call us now or send us a message to request a free quote today! Repeated across the site, including on superiordrainservice.com/	6 / 6
Real time slots shown	Not found	The crawl did not detect it on the 20 pages checked.	0 / 5
Confirmation shown	Not found	The crawl did not detect it on the 20 pages checked.	0 / 3
Fields required	Found	SEND US A MESSAGE On superiordrainservice.com/	1 / 2
Mobile booking flow	Not found	The crawl did not detect it on the 20 pages checked.	0 / 2

Information 16 / 25

Check	Result	What the crawl recorded	Points
Services	Found	At Superior Sewer & Drain Service, we offer a full range of plumbing,sewer, anddrain servicesto keep your home or business running smoothly. On superiordrainservice.com/services/	4 / 4
Business hours	Found	SUPERIORDRAINSCT@GMAIL.COM MON - FRI: 9AM - 5PM On superiordrainservice.com/	4 / 4
Service areas	Found	Serving Southeastern Connecticut and Southern Rhode Island, we provide fast, reliable, and affordable solutions On superiordrainservice.com/	4 / 4
Emergency cover explained	Found	Available after hours and on weekends for emergency services. Repeated across the site, including on superiordrainservice.com/	4 / 4
Financing	Not found	The crawl did not detect it on the 20 pages checked.	0 / 3
Warranty	Not found	The crawl did not detect it on the 20 pages checked.	0 / 3
Pricing	Not found	The crawl did not detect it on the 20 pages checked.	0 / 3

Trust signals 18 / 25

Check	Result	What the crawl recorded	Points
Licence details	Found	PLM.0291540-P7 Repeated across the site, including on superiordrainservice.com/	6 / 6
Reviews shown	Found	200+ 5-Star Reviews On superiordrainservice.com/	5 / 5
Team page	Found	Hi, Im Kevin- the face behind the logo you see on our vans and materials. In 2013, my wife and I took a leap of faith and started Superior Sewer & Drain Service with nothing more than a simple drain snake and a makeshift jetter. On superiordrainservice.com/about/	4 / 4
Project gallery	Not found	The crawl did not detect it on the 20 pages checked.	0 / 4
Certifications	Not found	The crawl did not detect it on the 20 pages checked.	0 / 3
Guarantees	Found	Our satisfaction guarantee covers rework if issues reappear within a year On superiordrainservice.com/new-london-ct/	3 / 3

How this site compares

Superior Sewer & Drain Service measured against 75 plumbers audited between 11 August and 13 October 2026, each on its latest audit. Connecticut does not yet have enough audited plumbers for a state comparison, so these figures are national.

86%of compared plumbers score lower than 62

52median score out of 100

80highest score any compared plumber has reached

Points no audited plumber has earned yet

None of the 75 compared plumbers has earned a point on these yet. Why they stay on the scale

Live chat · not found on 74, could not be determined on 1
Real time slots shown · not found on 65, could not be determined on 10
Confirmation shown · not found on 65, could not be determined on 10
Mobile booking flow · not found on 65, could not be determined on 10