Winn's Plumbing
3540 Torrington Way Suite 200, Charlotte, NC 28277winnsplumbing.com · Crawled 6 October 2026 · 20 pages checked
Better than 46%of 75 plumbers audited between 11 August and 13 October 2026
52/ 100 customer access score
0Median 52100
Where this audit comes from
An automated crawl of winnsplumbing.com on 6 October 2026, reading 20 pages, with some rows from the shared business directory's earlier check of the same website. How the audit works explains what it reads, what each result means and where each one comes from.
Found published, with the words and page it came from
Not found the crawl did not detect it
Not determined we could not tell either way
Score breakdown
| Category | Score | National median | What the crawl recorded |
|---|---|---|---|
| Contactability | 17 / 25 | 21 | Found: Phone number, Click to call, Emergency contact visible, Public email address. Not found: Contact form, SMS or text, Live chat. |
| Booking | 15 / 25 | 8 | Found: Online booking, Estimate request, Fields required. Not determined: Real time slots shown, Confirmation shown, Mobile booking flow. |
| Information | 15 / 25 | 16 | Found: Services, Business hours, Service areas, Pricing. Not found: Emergency cover explained, Financing, Warranty. |
| Trust signals | 5 / 25 | 11 | Found: Reviews shown. Not found: Licence details, Team page, Certifications, Guarantees. Not determined: Project gallery. |
| Total | 52 / 100 | 52 |
Customer task test
The tasks a first-time visitor comes to the website to do, worked out from the checks below.
| Can a customer… | Result | What the crawl recorded |
|---|---|---|
| Call the business | Yes |
980-217-1113 |
| Request an estimate | Yes |
Get a Free Estimate |
| Book an appointment online | Yes |
SCHEDULE NOW! |
| Send a text message | No |
The crawl did not detect it on the 20 pages checked.
|
| Find business hours | Yes |
Mon,Tue,Wed,Thu,Fri,Sat 08:00–17:00; Sun 10:00–17:00
|
| Find the service area | Yes |
We provide same-day and emergency drain cleaning throughout all of Charlotte and the surrounding metro area |
| Find warranty information | No |
The crawl did not detect it on the 20 pages checked.
|
| Find financing options | No |
The crawl did not detect it on the 20 pages checked.
|
Every check
All 26 scored checks, with the points each earned out of the 100.
Contactability 17 / 25
| Check | Result | What the crawl recorded | Points |
|---|---|---|---|
| Phone number | Found | 980-217-1113 |
5 / 5 |
| Click to call | Found | 980-217-1113 |
5 / 5 |
| Contact form | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 4 |
| Emergency contact visible | Found | Call now:980-217-1113Same-day & emergency service available in Mint Hill |
4 / 4 |
| Public email address | Found | team@winnsplumbing.info |
3 / 3 |
| SMS or text | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 2 |
| Live chat | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 2 |
Booking 15 / 25
| Check | Result | What the crawl recorded | Points |
|---|---|---|---|
| Online booking | Found | SCHEDULE NOW! |
7 / 7 |
| Estimate request | Found | Get a Free Estimate |
6 / 6 |
| Real time slots shown | Not determined |
We could not determine this.
It cannot be assessed from what the crawl records.
|
0 / 5 |
| Confirmation shown | Not determined |
We could not determine this.
It cannot be assessed from what the crawl records.
|
0 / 3 |
| Fields required | Found | Contact Us |
2 / 2 |
| Mobile booking flow | Not determined |
We could not determine this.
It cannot be assessed from what the crawl records.
|
0 / 2 |
Information 15 / 25
| Check | Result | What the crawl recorded | Points |
|---|---|---|---|
| Services | Found | Winns Plumbing provides same-day and emergency drain cleaning throughout Charlotte, NC and the surrounding metro area. |
4 / 4 |
| Business hours | Found |
Mon,Tue,Wed,Thu,Fri,Sat 08:00–17:00; Sun 10:00–17:00
|
4 / 4 |
| Service areas | Found | We provide same-day and emergency drain cleaning throughout all of Charlotte and the surrounding metro area |
4 / 4 |
| Emergency cover explained | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 4 |
| Financing | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 3 |
| Warranty | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 3 |
| Pricing | Found | Tankless water heater installation in Charlotte starts at approximately $1,950 for a whole-home gas unit. |
3 / 3 |
Trust signals 5 / 25
| Check | Result | What the crawl recorded | Points |
|---|---|---|---|
| Licence details | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 6 |
| Reviews shown | Found | Winns Plumbing holds a 5-star rating on Google with 200+ reviews. Licensed, insured, and a 2025 CityOf.com Premier Service Award recipient. |
5 / 5 |
| Team page | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 4 |
| Project gallery | Not determined |
We could not determine this.
It cannot be assessed from what the crawl records.
|
0 / 4 |
| Certifications | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 3 |
| Guarantees | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 3 |
How this site compares
Winn's Plumbing measured against 75 plumbers audited between 11 August and 13 October 2026, each on its latest audit. North Carolina does not yet have enough audited plumbers for a state comparison, so these figures are national.
46%of compared plumbers score lower than 52
52median score out of 100
80highest score any compared plumber has reached
Points no audited plumber has earned yet
None of the 75 compared plumbers has earned a point on these yet. Why they stay on the scale
- Live chat · not found on 74, could not be determined on 1
- Real time slots shown · not found on 65, could not be determined on 10
- Confirmation shown · not found on 65, could not be determined on 10
- Mobile booking flow · not found on 65, could not be determined on 10