#1 Northwest, Inc
3879 Cross Street, Eugene, OR 97402no1northwest.com · Crawled 11 October 2026 · 12 pages checked
Better than 67%of 91 roofers audited between 4 August and 13 October 2026
54.5/ 100 customer access score
0Median 50.5100
Where this audit comes from
An automated crawl of no1northwest.com on 11 October 2026, reading 12 pages. How the audit works explains what it reads, what each result means and where each one comes from.
Found published, with the words and page it came from
Not found the crawl did not detect it
Not determined we could not tell either way
Score breakdown
| Category | Score | National median | What the crawl recorded |
|---|---|---|---|
| Contactability | 17 / 25 | 17 | Found: Phone number, Click to call, Contact form, Public email address. Not found: Emergency contact visible, SMS or text, Live chat. |
| Booking | 8 / 25 | 8 | Found: Estimate request, Fields required. Not found: Online booking, Real time slots shown, Confirmation shown, Mobile booking flow. |
| Information | 14.5 / 25 | 15 | Found: Services, Business hours, Service areas, Pricing. Partly: Warranty. Not found: Emergency cover explained, Financing. |
| Trust signals | 15 / 25 | 12 | Found: Licence details, Reviews shown, Project gallery. Not found: Team page, Certifications, Guarantees. |
| Total | 54.5 / 100 | 50.5 |
Customer task test
The tasks a first-time visitor comes to the website to do, worked out from the checks below.
| Can a customer… | Result | What the crawl recorded |
|---|---|---|
| Call the business | Yes |
541-689-3151 |
| Request an estimate | Yes |
to request a free estimate. |
| Book an appointment online | No |
The crawl did not detect it on the 12 pages checked.
|
| Send a text message | No |
The crawl did not detect it on the 12 pages checked.
|
| Find business hours | Yes |
541-689-3151|(541) 913-9995 Monday - Friday 08:00 AM - 05:00 PM |
| Find the service area | Yes |
throughout the Eugene and Springfield area |
| Find warranty information | Partly |
We stand behind every project we complete, providing comprehensive warranties on both labor and materials. |
| Find financing options | No |
The crawl did not detect it on the 12 pages checked.
|
Every check
All 26 scored checks, with the points each earned out of the 100.
Contactability 17 / 25
| Check | Result | What the crawl recorded | Points |
|---|---|---|---|
| Phone number | Found | 541-689-3151 |
5 / 5 |
| Click to call | Found | 541-689-3151 |
5 / 5 |
| Contact form | Found | Contact us today! |
4 / 4 |
| Emergency contact visible | Not found |
The crawl did not detect it on the 12 pages checked.
|
0 / 4 |
| Public email address | Found | no.1northwest@gmail.com |
3 / 3 |
| SMS or text | Not found |
The crawl did not detect it on the 12 pages checked.
|
0 / 2 |
| Live chat | Not found |
The crawl did not detect it on the 12 pages checked.
|
0 / 2 |
Booking 8 / 25
| Check | Result | What the crawl recorded | Points |
|---|---|---|---|
| Online booking | Not found |
The crawl did not detect it on the 12 pages checked.
|
0 / 7 |
| Estimate request | Found | to request a free estimate. |
6 / 6 |
| Real time slots shown | Not found |
The crawl did not detect it on the 12 pages checked.
|
0 / 5 |
| Confirmation shown | Not found |
The crawl did not detect it on the 12 pages checked.
|
0 / 3 |
| Fields required | Found | Contact us today! |
2 / 2 |
| Mobile booking flow | Not found |
The crawl did not detect it on the 12 pages checked.
|
0 / 2 |
Information 14.5 / 25
| Check | Result | What the crawl recorded | Points |
|---|---|---|---|
| Services | Found | We offer a full spectrum of roofing services, including emergency repairs, roof inspections, installation, and maintenance plans. |
4 / 4 |
| Business hours | Found | 541-689-3151|(541) 913-9995 Monday - Friday 08:00 AM - 05:00 PM |
4 / 4 |
| Service areas | Found | throughout the Eugene and Springfield area |
2 / 4 |
| Emergency cover explained | Not found |
The crawl did not detect it on the 12 pages checked.
|
0 / 4 |
| Financing | Not found |
The crawl did not detect it on the 12 pages checked.
|
0 / 3 |
| Warranty | Partly | We stand behind every project we complete, providing comprehensive warranties on both labor and materials. |
1.5 / 3 |
| Pricing | Found | On average, homeowners can expect to pay between $5,000 and $12,000 for a typical roof replacement. |
3 / 3 |
Trust signals 15 / 25
| Check | Result | What the crawl recorded | Points |
|---|---|---|---|
| Licence details | Found | Eugene-based #1 Northwest, Inc. is a licensed and bonded roofing contractor (CCB #107081) serving Springfield, OR |
6 / 6 |
| Reviews shown | Found | Dear Friends at #1 NORTHWEST I'm sending this note to tell you that we are very pleased with your company and with the service and workmanship you gave us. |
5 / 5 |
| Team page | Not found |
The crawl did not detect it on the 12 pages checked.
|
0 / 4 |
| Project gallery | Found | GALLERY OF OUR WORK |
4 / 4 |
| Certifications | Not found |
The crawl did not detect it on the 12 pages checked.
|
0 / 3 |
| Guarantees | Not found |
The crawl did not detect it on the 12 pages checked.
|
0 / 3 |
How this site compares
#1 Northwest, Inc measured against 91 roofers audited between 4 August and 13 October 2026, each on its latest audit. Oregon does not yet have enough audited roofers for a state comparison, so these figures are national.
67%of compared roofers score lower than 54.5
50.5median score out of 100
75highest score any compared roofer has reached
Points no audited roofer has earned yet
None of the 91 compared roofers has earned a point on these yet. Why they stay on the scale
- SMS or text · not found on 89, could not be determined on 2
- Live chat · not found on 87, could not be determined on 4
- Real time slots shown · not found on 87, could not be determined on 4
- Confirmation shown · not found on 87, could not be determined on 4
- Mobile booking flow · not found on 87, could not be determined on 4