20/20 Exteriors
124 E. Rowan, Suite 202B, Spokane, WA 992072020exteriors.com · Crawled 6 October 2026 · 20 pages checked
Better than 76%of 91 roofers audited between 4 August and 13 October 2026
58/ 100 customer access score
0Median 50.5100
Where this audit comes from
An automated crawl of 2020exteriors.com on 6 October 2026, reading 20 pages. How the audit works explains what it reads, what each result means and where each one comes from.
Found published, with the words and page it came from
Not found the crawl did not detect it
Not determined we could not tell either way
Score breakdown
| Category | Score | National median | What the crawl recorded |
|---|---|---|---|
| Contactability | 17 / 25 | 17 | Found: Phone number, Click to call, Contact form, Public email address. Not found: Emergency contact visible, SMS or text, Live chat. |
| Booking | 8 / 25 | 8 | Found: Estimate request, Fields required. Not found: Online booking, Real time slots shown, Confirmation shown, Mobile booking flow. |
| Information | 15 / 25 | 15 | Found: Services, Business hours, Service areas, Warranty. Not found: Emergency cover explained, Financing, Pricing. |
| Trust signals | 18 / 25 | 12 | Found: Licence details, Reviews shown, Team page, Certifications. Not found: Guarantees. Not determined: Project gallery. |
| Total | 58 / 100 | 50.5 |
Customer task test
The tasks a first-time visitor comes to the website to do, worked out from the checks below.
| Can a customer… | Result | What the crawl recorded |
|---|---|---|
| Call the business | Yes |
Phone:(509) 688-4480| Email:info@2020exteriors.com|Address:124 E. Rowan Suite 202B Spokane WA 99207 |
| Request an estimate | Yes |
Get Your Free Estimate |
| Book an appointment online | No |
The crawl did not detect it on the 20 pages checked.
|
| Send a text message | No |
The crawl did not detect it on the 20 pages checked.
|
| Find business hours | Yes |
Business Hours: Monday to Friday: 8am- 6pm |
| Find the service area | Yes |
20/20 Exteriors serves homeowners in Spokane, Spokane Valley, Liberty Lake, Fairwood, Millwood, Post Falls, Coeur dAlene, and nearby communities across Eastern Washington and North Idaho. |
| Find warranty information | Yes |
our warrantiesincluding transferable 40-year coveragereflect our confidence in both materials and workmanship. |
| Find financing options | No |
The crawl did not detect it on the 20 pages checked.
|
Every check
All 26 scored checks, with the points each earned out of the 100.
Contactability 17 / 25
| Check | Result | What the crawl recorded | Points |
|---|---|---|---|
| Phone number | Found | Phone:(509) 688-4480| Email:info@2020exteriors.com|Address:124 E. Rowan Suite 202B Spokane WA 99207 |
5 / 5 |
| Click to call | Found | Phone:(509) 688-4480| Email:info@2020exteriors.com|Address:124 E. Rowan Suite 202B Spokane WA 99207 |
5 / 5 |
| Contact form | Found | Contact 20/20 Exteriors |
4 / 4 |
| Emergency contact visible | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 4 |
| Public email address | Found | SEND US AN EMAIL AT: info@2020exteriors.com |
3 / 3 |
| SMS or text | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 2 |
| Live chat | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 2 |
Booking 8 / 25
| Check | Result | What the crawl recorded | Points |
|---|---|---|---|
| Online booking | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 7 |
| Estimate request | Found | Get Your Free Estimate |
6 / 6 |
| Real time slots shown | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 5 |
| Confirmation shown | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 3 |
| Fields required | Found | Contact 20/20 Exteriors |
2 / 2 |
| Mobile booking flow | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 2 |
Information 15 / 25
| Check | Result | What the crawl recorded | Points |
|---|---|---|---|
| Services | Found | 20/20 Exteriors provides residential roofing and siding services throughout Spokane, Eastern Washington, and North Idaho. |
4 / 4 |
| Business hours | Found | Business Hours: Monday to Friday: 8am- 6pm |
4 / 4 |
| Service areas | Found | 20/20 Exteriors serves homeowners in Spokane, Spokane Valley, Liberty Lake, Fairwood, Millwood, Post Falls, Coeur dAlene, and nearby communities across Eastern Washington and North Idaho. |
4 / 4 |
| Emergency cover explained | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 4 |
| Financing | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 3 |
| Warranty | Found | our warrantiesincluding transferable 40-year coveragereflect our confidence in both materials and workmanship. |
3 / 3 |
| Pricing | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 3 |
Trust signals 18 / 25
| Check | Result | What the crawl recorded | Points |
|---|---|---|---|
| Licence details | Found | License: 2020EE*841DT |
6 / 6 |
| Reviews shown | Found | We got 4 quotes and 20/20 was right in the middle. |
5 / 5 |
| Team page | Found | 20/20 Exteriors is led by Tim Nicholas and Jeremy Munsen, with a hands-on approach to customer service and project communication. |
4 / 4 |
| Project gallery | Not determined |
We could not determine this.
It cannot be assessed from what the crawl records.
|
0 / 4 |
| Certifications | Found | 20/20 Exteriors is anIKO Professional Craftsman Elitecontractor. |
3 / 3 |
| Guarantees | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 3 |
How this site compares
20/20 Exteriors measured against 91 roofers audited between 4 August and 13 October 2026, each on its latest audit. Washington does not yet have enough audited roofers for a state comparison, so these figures are national.
76%of compared roofers score lower than 58
50.5median score out of 100
75highest score any compared roofer has reached
Points no audited roofer has earned yet
None of the 91 compared roofers has earned a point on these yet. Why they stay on the scale
- SMS or text · not found on 89, could not be determined on 2
- Live chat · not found on 87, could not be determined on 4
- Real time slots shown · not found on 87, could not be determined on 4
- Confirmation shown · not found on 87, could not be determined on 4
- Mobile booking flow · not found on 87, could not be determined on 4