Coastal Family Roofing
186 N Palafox St. Suite 208, Pensacola, FL 32502coastalfamilyroofing.com · Crawled 11 October 2026 · 16 pages checked
1stof 91 roofers audited between 4 August and 13 October 2026
75/ 100 customer access score
0Median 50.5100
Where this audit comes from
An automated crawl of coastalfamilyroofing.com on 11 October 2026, reading 16 pages. How the audit works explains what it reads, what each result means and where each one comes from.
Found published, with the words and page it came from
Not found the crawl did not detect it
Not determined we could not tell either way
Score breakdown
| Category | Score | National median | What the crawl recorded |
|---|---|---|---|
| Contactability | 21 / 25 | 17 | Found: Phone number, Click to call, Contact form, Emergency contact visible, Public email address. Not found: SMS or text, Live chat. |
| Booking | 8 / 25 | 8 | Found: Estimate request, Fields required. Not found: Online booking, Real time slots shown, Confirmation shown, Mobile booking flow. |
| Information | 25 / 25 | 15 | Found: Services, Business hours, Service areas, Emergency cover explained, Financing, Warranty, Pricing. |
| Trust signals | 21 / 25 | 12 | Found: Licence details, Reviews shown, Team page, Certifications, Guarantees. Not found: Project gallery. |
| Total | 75 / 100 | 50.5 |
Customer task test
The tasks a first-time visitor comes to the website to do, worked out from the checks below.
| Can a customer… | Result | What the crawl recorded |
|---|---|---|
| Call the business | Yes |
Welcome toCoastalFamily Roofing, your trusted roofing partner servingEscambiaand Santa Rosa County. Whether you need a quick repair, routine maintenance, or a full roof replacement, our team is here to deliver reliable, high-quality service that keeps your home safe and secure.Call850-723-6868to schedule your free roof inspection today. |
| Request an estimate | Yes |
Get Your Free Estimate from Pensacola's Trusted Roof Replacement Contractor |
| Book an appointment online | No |
The crawl did not detect it on the 16 pages checked.
|
| Send a text message | No |
The crawl did not detect it on the 16 pages checked.
|
| Find business hours | Yes |
BUSINESS HOURS: Mon - Fri: 9:00 AM - 5:00 PM | Sat - Sun: Closed |
| Find the service area | Yes |
We serve all of Pensacola, Pace, Milton, Gulf Breeze, Navarre, and surrounding areas. |
| Find warranty information | Yes |
Every roof gets the Atlas manufacturer warranty (lifetime material coverage, up to a 15-20 year full system warranty depending on the package) plus our own workmanship warranty 5 years standard, 10 years with our premium ice & water shield upgrade. |
| Find financing options | Yes |
That's why we offer flexible financing through Improvifi to make metal roofing accessible and affordable. |
Every check
All 26 scored checks, with the points each earned out of the 100.
Contactability 21 / 25
| Check | Result | What the crawl recorded | Points |
|---|---|---|---|
| Phone number | Found | Welcome toCoastalFamily Roofing, your trusted roofing partner servingEscambiaand Santa Rosa County. Whether you need a quick repair, routine maintenance, or a full roof replacement, our team is here to deliver reliable, high-quality service that keeps your home safe and secure.Call850-723-6868to schedule your free roof inspection today. |
5 / 5 |
| Click to call | Found | Welcome toCoastalFamily Roofing, your trusted roofing partner servingEscambiaand Santa Rosa County. Whether you need a quick repair, routine maintenance, or a full roof replacement, our team is here to deliver reliable, high-quality service that keeps your home safe and secure.Call850-723-6868to schedule your free roof inspection today. |
5 / 5 |
| Contact form | Found | Contact Information |
4 / 4 |
| Emergency contact visible | Found | Reach out to our emergency line at 850-723-6868. |
4 / 4 |
| Public email address | Found | office@coastalfamilyroofing.com |
3 / 3 |
| SMS or text | Not found |
The crawl did not detect it on the 16 pages checked.
|
0 / 2 |
| Live chat | Not found |
The crawl did not detect it on the 16 pages checked.
|
0 / 2 |
Booking 8 / 25
| Check | Result | What the crawl recorded | Points |
|---|---|---|---|
| Online booking | Not found |
The crawl did not detect it on the 16 pages checked.
|
0 / 7 |
| Estimate request | Found | Get Your Free Estimate from Pensacola's Trusted Roof Replacement Contractor |
6 / 6 |
| Real time slots shown | Not found |
The crawl did not detect it on the 16 pages checked.
|
0 / 5 |
| Confirmation shown | Not found |
The crawl did not detect it on the 16 pages checked.
|
0 / 3 |
| Fields required | Found | Schedule Your Free Inspection |
2 / 2 |
| Mobile booking flow | Not found |
The crawl did not detect it on the 16 pages checked.
|
0 / 2 |
Information 25 / 25
| Check | Result | What the crawl recorded | Points |
|---|---|---|---|
| Services | Found | Coastal Family Roofing offers a full range of residential roofing services, including |
4 / 4 |
| Business hours | Found | BUSINESS HOURS: Mon - Fri: 9:00 AM - 5:00 PM | Sat - Sun: Closed |
4 / 4 |
| Service areas | Found | We serve all of Pensacola, Pace, Milton, Gulf Breeze, Navarre, and surrounding areas. |
4 / 4 |
| Emergency cover explained | Found | 24/7 availabilityfor urgent situations |
4 / 4 |
| Financing | Found | That's why we offer flexible financing through Improvifi to make metal roofing accessible and affordable. |
3 / 3 |
| Warranty | Found | Every roof gets the Atlas manufacturer warranty (lifetime material coverage, up to a 15-20 year full system warranty depending on the package) plus our own workmanship warranty 5 years standard, 10 years with our premium ice & water shield upgrade. |
3 / 3 |
| Pricing | Found | Most full replacements in our area run around $16,000 |
3 / 3 |
Trust signals 21 / 25
| Check | Result | What the crawl recorded | Points |
|---|---|---|---|
| Licence details | Found | FL License #CCC1337147 |
6 / 6 |
| Reviews shown | Found | Highly recommend Joel and Coastal Family Roofing. |
5 / 5 |
| Team page | Found | Hi, I'm Joel owner of Coastal Family Roofing |
4 / 4 |
| Project gallery | Not found |
The crawl did not detect it on the 16 pages checked.
|
0 / 4 |
| Certifications | Found | We're also a FORTIFIED Certified Contractor, meeting IBHS's wind-resilience installation standards. |
3 / 3 |
| Guarantees | Found | We stand behind our repairs with workmanship guarantees and ongoing support. |
3 / 3 |
How this site compares
Coastal Family Roofing measured against 91 roofers audited between 4 August and 13 October 2026, each on its latest audit. Florida does not yet have enough audited roofers for a state comparison, so these figures are national.
1stof 91 compared roofers by score
50.5median score out of 100
75highest score any compared roofer has reached
Points no audited roofer has earned yet
None of the 91 compared roofers has earned a point on these yet. Why they stay on the scale
- SMS or text · not found on 89, could not be determined on 2
- Live chat · not found on 87, could not be determined on 4
- Real time slots shown · not found on 87, could not be determined on 4
- Confirmation shown · not found on 87, could not be determined on 4
- Mobile booking flow · not found on 87, could not be determined on 4