Commercial Roofing Inc
610 Industry Drive, Hampton, VA 23661commercialroofingincva.com · Crawled 26 September 2026 · 20 pages checked
Better than 80%of 91 roofers audited between 4 August and 13 October 2026
59/ 100 customer access score
0Median 50.5100
Where this audit comes from
An automated crawl of commercialroofingincva.com on 26 September 2026, reading 20 pages. How the audit works explains what it reads, what each result means and where each one comes from.
Found published, with the words and page it came from
Not found the crawl did not detect it
Not determined we could not tell either way
Score breakdown
| Category | Score | National median | What the crawl recorded |
|---|---|---|---|
| Contactability | 17 / 25 | 17 | Found: Phone number, Click to call, Contact form, Public email address. Not found: Emergency contact visible, SMS or text, Live chat. |
| Booking | 8 / 25 | 8 | Found: Estimate request, Fields required. Not determined: Online booking, Real time slots shown, Confirmation shown, Mobile booking flow. |
| Information | 18 / 25 | 15 | Found: Services, Service areas, Emergency cover explained, Warranty, Pricing. Not found: Business hours, Financing. |
| Trust signals | 16 / 25 | 12 | Found: Reviews shown, Team page, Project gallery, Guarantees. Not found: Licence details, Certifications. |
| Total | 59 / 100 | 50.5 |
Customer task test
The tasks a first-time visitor comes to the website to do, worked out from the checks below.
| Can a customer… | Result | What the crawl recorded |
|---|---|---|
| Call the business | Yes |
(757) 380-6100 |
| Request an estimate | Yes |
Request a Quote |
| Book an appointment online | Not determined |
We could not determine this.
Evidence was seen, but it could not be verified against the page text.
|
| Send a text message | No |
The crawl did not detect it on the 20 pages checked.
|
| Find business hours | No |
The crawl did not detect it on the 20 pages checked.
|
| Find the service area | Yes |
Proudly serving the entire Tidewater areaincluding: Hampton, VA,Newport News VA,Chesapeake VA;Suffolk VA,VirginiaBeach VA,Williamsburg VA, Portsmouth VA |
| Find warranty information | Yes |
We offer both manufacturers warranties on materials (which can range from 10 to 30+ years) and our own workmanship warranty covering installation errors. |
| Find financing options | No |
The crawl did not detect it on the 20 pages checked.
|
Every check
All 26 scored checks, with the points each earned out of the 100.
Contactability 17 / 25
| Check | Result | What the crawl recorded | Points |
|---|---|---|---|
| Phone number | Found | (757) 380-6100 |
5 / 5 |
| Click to call | Found | (757) 380-6100 |
5 / 5 |
| Contact form | Found | CONTACT US FOR A FREE ESTIMATE! |
4 / 4 |
| Emergency contact visible | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 4 |
| Public email address | Found | office@commercialroofingincva.com |
3 / 3 |
| SMS or text | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 2 |
| Live chat | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 2 |
Booking 8 / 25
| Check | Result | What the crawl recorded | Points |
|---|---|---|---|
| Online booking | Not determined |
We could not determine this.
Evidence was seen, but it could not be verified against the page text.
|
0 / 7 |
| Estimate request | Found | Request a Quote |
6 / 6 |
| Real time slots shown | Not determined |
We could not determine this.
It cannot be assessed from what the crawl records.
|
0 / 5 |
| Confirmation shown | Not determined |
We could not determine this.
It cannot be assessed from what the crawl records.
|
0 / 3 |
| Fields required | Found | CONTACT US FOR A FREE ESTIMATE! |
2 / 2 |
| Mobile booking flow | Not determined |
We could not determine this.
It cannot be assessed from what the crawl records.
|
0 / 2 |
Information 18 / 25
| Check | Result | What the crawl recorded | Points |
|---|---|---|---|
| Services | Found | Commercial Roofing Inc installs and repairs commercial flat roofing for our clients throughout Hampton Roads and the surrounding areas. |
4 / 4 |
| Business hours | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 4 |
| Service areas | Found | Proudly serving the entire Tidewater areaincluding: Hampton, VA,Newport News VA,Chesapeake VA;Suffolk VA,VirginiaBeach VA,Williamsburg VA, Portsmouth VA |
4 / 4 |
| Emergency cover explained | Found | We offer customized maintenance plans and rapid-response repair services, including 24/7 emergency leak detection and repair, to address any issues before they escalate into major problems. |
4 / 4 |
| Financing | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 3 |
| Warranty | Found | We offer both manufacturers warranties on materials (which can range from 10 to 30+ years) and our own workmanship warranty covering installation errors. |
3 / 3 |
| Pricing | Found | TPO systems may run roughly $5-$15 per square foot installed, making them a popular choice for flat roofs. |
3 / 3 |
Trust signals 16 / 25
| Check | Result | What the crawl recorded | Points |
|---|---|---|---|
| Licence details | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 6 |
| Reviews shown | Found | Commercial Roofing was on time, efficient, skilled and did a great job of cleaning up afterwards. Truly excellent work. |
5 / 5 |
| Team page | Found | In 2002, David Townsend, who had been a part of the team since 1993 took ownership and rebranded the company with a renewed commitment to quality, integrity, and lasting client relationships. |
4 / 4 |
| Project gallery | Found | COMMERCIAL ROOFING INC'S PROJECT GALLERY |
4 / 4 |
| Certifications | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 3 |
| Guarantees | Found | We utilize magnets and meticulous procedures to ensure every shingle scrap and nail is removed, leaving your Chesapeake property spotless, guaranteed. |
3 / 3 |
How this site compares
Commercial Roofing Inc measured against 91 roofers audited between 4 August and 13 October 2026, each on its latest audit. Virginia does not yet have enough audited roofers for a state comparison, so these figures are national.
80%of compared roofers score lower than 59
50.5median score out of 100
75highest score any compared roofer has reached
Points no audited roofer has earned yet
None of the 91 compared roofers has earned a point on these yet. Why they stay on the scale
- SMS or text · not found on 89, could not be determined on 2
- Live chat · not found on 87, could not be determined on 4
- Real time slots shown · not found on 87, could not be determined on 4
- Confirmation shown · not found on 87, could not be determined on 4
- Mobile booking flow · not found on 87, could not be determined on 4