CSA Roofing, Painting, General Contracting customer access audit

Where this audit comes from

An automated crawl of csanapa.com on 11 October 2026, reading 9 pages. How the audit works explains what it reads, what each result means and where each one comes from.

Found published, with the words and page it came from Not found the crawl did not detect it Not determined we could not tell either way

Score breakdown

Category	Score	National median	What the crawl recorded
Contactability	21 / 25	17	Found: Phone number, Click to call, Contact form, Emergency contact visible, Public email address. Not found: SMS or text, Live chat.
Booking	8 / 25	8	Found: Estimate request, Fields required. Not found: Online booking, Real time slots shown, Confirmation shown, Mobile booking flow.
Information	14 / 25	15	Found: Services, Business hours, Service areas, Emergency cover explained. Not found: Financing, Pricing. Not determined: Warranty.
Trust signals	2 / 25	12	Found: Project gallery. Not found: Licence details, Reviews shown, Team page, Certifications, Guarantees.
Total	45 / 100	50.5

Customer task test

The tasks a first-time visitor comes to the website to do, worked out from the checks below.

Can a customer…	Result	What the crawl recorded
Call the business	Yes	707-253-8199 On csanapa.com/
Request an estimate	Yes	Schedule Your Free Estimate Today On csanapa.com/
Book an appointment online	No	The crawl did not detect it on the 9 pages checked.
Send a text message	No	The crawl did not detect it on the 9 pages checked.
Find business hours	Yes	Business Hours Mon - Fri: 8:30 am 4:00 pm On csanapa.com/
Find the service area	Yes	We serve homeowners across Napa, CA, including Browns Valley, the Silverado Trail area, Carneros, and surrounding communities. On csanapa.com/exterior-painting-contractor-napa
Find warranty information	Not determined	We could not determine this. Evidence was seen, but it could not be verified against the page text.
Find financing options	No	The crawl did not detect it on the 9 pages checked.

Every check

All 26 scored checks, with the points each earned out of the 100.

Contactability 21 / 25

Check	Result	What the crawl recorded	Points
Phone number	Found	707-253-8199 On csanapa.com/	5 / 5
Click to call	Found	707-253-8199 On csanapa.com/	5 / 5
Contact form	Found	Contact CSA Today! On csanapa.com/contact-hvac-specialists	4 / 4
Emergency contact visible	Found	Yes. CSA offers 24-hour emergency roofing services for storm damage, sudden leaks, or wind-related failures. Napa Valley's winter atmospheric river events can put roofs under significant stress, so a prompt response is critical. Call(707) 253-8199any time to report an emergency. On csanapa.com/roofing-company-napa-ca	4 / 4
Public email address	Found	office@csanapa.com On csanapa.com/	3 / 3
SMS or text	Not found	The crawl did not detect it on the 9 pages checked.	0 / 2
Live chat	Not found	The crawl did not detect it on the 9 pages checked.	0 / 2

Booking 8 / 25

Check	Result	What the crawl recorded	Points
Online booking	Not found	The crawl did not detect it on the 9 pages checked.	0 / 7
Estimate request	Found	Schedule Your Free Estimate Today On csanapa.com/	6 / 6
Real time slots shown	Not found	The crawl did not detect it on the 9 pages checked.	0 / 5
Confirmation shown	Not found	The crawl did not detect it on the 9 pages checked.	0 / 3
Fields required	Found	Contact CSA Today! On csanapa.com/contact-hvac-specialists	2 / 2
Mobile booking flow	Not found	The crawl did not detect it on the 9 pages checked.	0 / 2

Information 14 / 25

Check	Result	What the crawl recorded	Points
Services	Found	Our roofing services include everything from shingle and tile roofing to flat and metal roofing. On csanapa.com/roofing-contractor	4 / 4
Business hours	Found	Business Hours Mon - Fri: 8:30 am 4:00 pm On csanapa.com/	4 / 4
Service areas	Found	We serve homeowners across Napa, CA, including Browns Valley, the Silverado Trail area, Carneros, and surrounding communities. On csanapa.com/exterior-painting-contractor-napa	2 / 4
Emergency cover explained	Found	Yes. CSA offers 24-hour emergency roofing services for storm damage, sudden leaks, or wind-related failures. On csanapa.com/roofing-company-napa-ca	4 / 4
Financing	Not found	The crawl did not detect it on the 9 pages checked.	0 / 3
Warranty	Not determined	We could not determine this. Evidence was seen, but it could not be verified against the page text.	0 / 3
Pricing	Not found	The crawl did not detect it on the 9 pages checked.	0 / 3

Trust signals 2 / 25

Check	Result	What the crawl recorded	Points
Licence details	Not found	The crawl did not detect it on the 9 pages checked.	0 / 6
Reviews shown	Not found	The crawl did not detect it on the 9 pages checked.	0 / 5
Team page	Not found	The crawl did not detect it on the 9 pages checked.	0 / 4
Project gallery	Found	View Our Photos and Videos On csanapa.com/gallery	2 / 4
Certifications	Not found	The crawl did not detect it on the 9 pages checked.	0 / 3
Guarantees	Not found	The crawl did not detect it on the 9 pages checked.	0 / 3

How this site compares

CSA Roofing, Painting, General Contracting measured against 91 roofers audited between 4 August and 13 October 2026, each on its latest audit. California does not yet have enough audited roofers for a state comparison, so these figures are national.

29%of compared roofers score lower than 45

50.5median score out of 100

75highest score any compared roofer has reached

Points no audited roofer has earned yet

None of the 91 compared roofers has earned a point on these yet. Why they stay on the scale

SMS or text · not found on 89, could not be determined on 2
Live chat · not found on 87, could not be determined on 4
Real time slots shown · not found on 87, could not be determined on 4
Confirmation shown · not found on 87, could not be determined on 4
Mobile booking flow · not found on 87, could not be determined on 4