K & L Roofing Inc. customer access audit

Where this audit comes from

An automated crawl of klroofing.org on 6 October 2026, reading 13 pages, with some rows from the shared business directory's earlier check of the same website. How the audit works explains what it reads, what each result means and where each one comes from.

Found published, with the words and page it came from Not found the crawl did not detect it Not determined we could not tell either way

Score breakdown

Category	Score	National median	What the crawl recorded
Contactability	17 / 25	17	Found: Phone number, Click to call, Contact form, Public email address. Not found: Emergency contact visible, SMS or text, Live chat.
Booking	8 / 25	8	Found: Estimate request, Fields required. Not found: Online booking, Real time slots shown, Confirmation shown, Mobile booking flow.
Information	17.5 / 25	15	Found: Services, Business hours, Service areas, Emergency cover explained. Partly: Warranty. Not found: Financing, Pricing.
Trust signals	7 / 25	12	Found: Team page, Guarantees. Not found: Licence details, Reviews shown, Project gallery, Certifications.
Total	49.5 / 100	50.5

Customer task test

The tasks a first-time visitor comes to the website to do, worked out from the checks below.

Can a customer…	Result	What the crawl recorded
Call the business	Yes	865-724-4477 On klroofing.org/
Request an estimate	Yes	No-Obligation, FREE Estimates On klroofing.org/about-us
Book an appointment online	No	The crawl did not detect it on the 13 pages checked.
Send a text message	No	The crawl did not detect it on the 13 pages checked.
Find business hours	Yes	Mon,Tue,Wed,Thu,Fri 08:00–18:00 Stated by the business Recorded by the directory on 12 September 2026, from klroofing.org/.
Find the service area	Yes	The service area includes Farragut, Powell, Halls, and Bearden within Knox County, as well as neighboring Blount County. On klroofing.org/residential-roofing-knoxville-tn
Find warranty information	Partly	K & L Roofing provides manufacturer warranties on roofing materials and workmanship warranties on labor. On klroofing.org/residential-roofing Partly met: 1.5 of 3 points.
Find financing options	No	The crawl did not detect it on the 13 pages checked.

Every check

All 26 scored checks, with the points each earned out of the 100.

Contactability 17 / 25

Check	Result	What the crawl recorded	Points
Phone number	Found	865-724-4477 On klroofing.org/	5 / 5
Click to call	Found	865-724-4477 On klroofing.org/	5 / 5
Contact form	Found	Contact K & L Roofing Today! On klroofing.org/contact-us	4 / 4
Emergency contact visible	Not found	The crawl did not detect it on the 13 pages checked.	0 / 4
Public email address	Found	office@klroofing.org On klroofing.org/	3 / 3
SMS or text	Not found	The crawl did not detect it on the 13 pages checked.	0 / 2
Live chat	Not found	The crawl did not detect it on the 13 pages checked.	0 / 2

Booking 8 / 25

Check	Result	What the crawl recorded	Points
Online booking	Not found	The crawl did not detect it on the 13 pages checked.	0 / 7
Estimate request	Found	No-Obligation, FREE Estimates On klroofing.org/about-us	6 / 6
Real time slots shown	Not found	The crawl did not detect it on the 13 pages checked.	0 / 5
Confirmation shown	Not found	The crawl did not detect it on the 13 pages checked.	0 / 3
Fields required	Found	Contact K & L Roofing Today! On klroofing.org/contact-us	2 / 2
Mobile booking flow	Not found	The crawl did not detect it on the 13 pages checked.	0 / 2

Information 17.5 / 25

Check	Result	What the crawl recorded	Points
Services	Found	Services include roof inspections and condition assessments On klroofing.org/residential-roofing	4 / 4
Business hours	Found	Mon,Tue,Wed,Thu,Fri 08:00–18:00 Stated by the business Recorded by the directory on 12 September 2026, from klroofing.org/.	4 / 4
Service areas	Found	The service area includes Farragut, Powell, Halls, and Bearden within Knox County, as well as neighboring Blount County. On klroofing.org/residential-roofing-knoxville-tn	4 / 4
Emergency cover explained	Found	In most cases, we can schedule inspections within 24 to 48 hours. On klroofing.org/roof-repair-contractor-knoxville-tn	4 / 4
Financing	Not found	The crawl did not detect it on the 13 pages checked.	0 / 3
Warranty	Partly	K & L Roofing provides manufacturer warranties on roofing materials and workmanship warranties on labor. On klroofing.org/residential-roofing Partly met: 1.5 of 3 points.	1.5 / 3
Pricing	Not found	The crawl did not detect it on the 13 pages checked.	0 / 3

Trust signals 7 / 25

Check	Result	What the crawl recorded	Points
Licence details	Not found	The crawl did not detect it on the 13 pages checked.	0 / 6
Reviews shown	Not found	The crawl did not detect it on the 13 pages checked.	0 / 5
Team page	Found	Founded and owned by Steven Sullivan On klroofing.org/about-us	4 / 4
Project gallery	Not found	The crawl did not detect it on the 13 pages checked.	0 / 4
Certifications	Not found	The crawl did not detect it on the 13 pages checked.	0 / 3
Guarantees	Found	We also offer competitive pricing and a satisfaction guarantee. On klroofing.org/gutter-installation	3 / 3

How this site compares

K & L Roofing Inc. measured against 91 roofers audited between 4 August and 13 October 2026, each on its latest audit. Tennessee does not yet have enough audited roofers for a state comparison, so these figures are national.

42%of compared roofers score lower than 49.5

50.5median score out of 100

75highest score any compared roofer has reached

Points no audited roofer has earned yet

None of the 91 compared roofers has earned a point on these yet. Why they stay on the scale

SMS or text · not found on 89, could not be determined on 2
Live chat · not found on 87, could not be determined on 4
Real time slots shown · not found on 87, could not be determined on 4
Confirmation shown · not found on 87, could not be determined on 4
Mobile booking flow · not found on 87, could not be determined on 4