Ketchum Roofing & Windows
1563 Camarillo Court, Mount Pleasant, SC 29429ketchumroofingwindows.com · Crawled 25 September 2026 · 20 pages checked
Better than 41%of 91 roofers audited between 4 August and 13 October 2026
49/ 100 customer access score
0Median 50.5100
Where this audit comes from
An automated crawl of ketchumroofingwindows.com on 25 September 2026, reading 20 pages. How the audit works explains what it reads, what each result means and where each one comes from.
Found published, with the words and page it came from
Not found the crawl did not detect it
Not determined we could not tell either way
Score breakdown
| Category | Score | National median | What the crawl recorded |
|---|---|---|---|
| Contactability | 17 / 25 | 17 | Found: Phone number, Click to call, Contact form, Public email address. Not found: Emergency contact visible, SMS or text, Live chat. |
| Booking | 2 / 25 | 8 | Found: Fields required. Not found: Online booking, Estimate request, Real time slots shown, Confirmation shown, Mobile booking flow. |
| Information | 15 / 25 | 15 | Found: Services, Service areas, Emergency cover explained, Warranty. Not found: Financing, Pricing. Not determined: Business hours. |
| Trust signals | 15 / 25 | 12 | Found: Reviews shown, Team page, Certifications, Guarantees. Not found: Licence details. Not determined: Project gallery. |
| Total | 49 / 100 | 50.5 |
Customer task test
The tasks a first-time visitor comes to the website to do, worked out from the checks below.
| Can a customer… | Result | What the crawl recorded |
|---|---|---|
| Call the business | Yes |
843-817-3846 |
| Request an estimate | No |
The crawl did not detect it on the 20 pages checked.
|
| Book an appointment online | No |
The crawl did not detect it on the 20 pages checked.
|
| Send a text message | No |
The crawl did not detect it on the 20 pages checked.
|
| Find business hours | Not determined |
We could not determine this.
There was no signal either way on the 20 pages checked.
|
| Find the service area | Yes |
Mount Pleasant,Daniel Island,Wando,Awendaw,Isle of Palms,Sullivans Island,Charleston,North Charleston,West Ashley,Folly Beach,Johns Island,James Island,Hanahan,Goose Creek,Ladson,Summerville,Moncks Corner,Awendaw,McClellanville,Georgetown,Pawleys Island,Myrtle Beach,Ridgeville,Beaufort,Seabrook Island,Kiawah Island,Hollywood,Ravenel,Edisto Beach,Walterboro,Cottageville, SC and surrounding areas. |
| Find warranty information | Yes |
In addition, we offer a lifetime warranty on workmanship on every job we do and a 50-year warranty from CertainTeed, the shingle manufacturer of Landmark Pro shingles. |
| Find financing options | No |
The crawl did not detect it on the 20 pages checked.
|
Every check
All 26 scored checks, with the points each earned out of the 100.
Contactability 17 / 25
| Check | Result | What the crawl recorded | Points |
|---|---|---|---|
| Phone number | Found | 843-817-3846 |
5 / 5 |
| Click to call | Found | 843-817-3846 |
5 / 5 |
| Contact form | Found | Contact |
4 / 4 |
| Emergency contact visible | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 4 |
| Public email address | Found | rob@ketchumroofingwindows.com |
3 / 3 |
| SMS or text | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 2 |
| Live chat | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 2 |
Booking 2 / 25
| Check | Result | What the crawl recorded | Points |
|---|---|---|---|
| Online booking | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 7 |
| Estimate request | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 6 |
| Real time slots shown | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 5 |
| Confirmation shown | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 3 |
| Fields required | Found | Request aFREERoof Inspection |
2 / 2 |
| Mobile booking flow | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 2 |
Information 15 / 25
| Check | Result | What the crawl recorded | Points |
|---|---|---|---|
| Services | Found | Roof repair & leak detection |
4 / 4 |
| Business hours | Not determined |
We could not determine this.
There was no signal either way on the 20 pages checked.
|
0 / 4 |
| Service areas | Found | Mount Pleasant,Daniel Island,Wando,Awendaw,Isle of Palms,Sullivans Island,Charleston,North Charleston,West Ashley,Folly Beach,Johns Island,James Island,Hanahan,Goose Creek,Ladson,Summerville,Moncks Corner,Awendaw,McClellanville,Georgetown,Pawleys Island,Myrtle Beach,Ridgeville,Beaufort,Seabrook Island,Kiawah Island,Hollywood,Ravenel,Edisto Beach,Walterboro,Cottageville, SC and surrounding areas. |
4 / 4 |
| Emergency cover explained | Found | Ketchum is available in the hours immediately following a damaging storm |
4 / 4 |
| Financing | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 3 |
| Warranty | Found | In addition, we offer a lifetime warranty on workmanship on every job we do and a 50-year warranty from CertainTeed, the shingle manufacturer of Landmark Pro shingles. |
3 / 3 |
| Pricing | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 3 |
Trust signals 15 / 25
| Check | Result | What the crawl recorded | Points |
|---|---|---|---|
| Licence details | Not found |
The crawl did not detect it on the 20 pages checked.
|
0 / 6 |
| Reviews shown | Found | Extremely satisfied with Ketchum Roof replacement. They made the task of having a new roof replaced stress free. Id recommend anyone needing a new roof to contact Ketchum |
5 / 5 |
| Team page | Found | The company was founded by John Ketchum in 2021 |
4 / 4 |
| Project gallery | Not determined |
We could not determine this.
It cannot be assessed from what the crawl records.
|
0 / 4 |
| Certifications | Found | CertainTeed SELECT ShingleMaster status |
3 / 3 |
| Guarantees | Found | Yes. We offer manufacturer warranties and workmanship guarantees for added peace of mind. |
3 / 3 |
How this site compares
Ketchum Roofing & Windows measured against 91 roofers audited between 4 August and 13 October 2026, each on its latest audit. South Carolina does not yet have enough audited roofers for a state comparison, so these figures are national.
41%of compared roofers score lower than 49
50.5median score out of 100
75highest score any compared roofer has reached
Points no audited roofer has earned yet
None of the 91 compared roofers has earned a point on these yet. Why they stay on the scale
- SMS or text · not found on 89, could not be determined on 2
- Live chat · not found on 87, could not be determined on 4
- Real time slots shown · not found on 87, could not be determined on 4
- Confirmation shown · not found on 87, could not be determined on 4
- Mobile booking flow · not found on 87, could not be determined on 4