Palm & Pineapple Roofing and Exteriors customer access audit

Where this audit comes from

An automated crawl of palmandpineappleroofing.com on 9 October 2026, reading 20 pages. How the audit works explains what it reads, what each result means and where each one comes from.

Found published, with the words and page it came from Not found the crawl did not detect it Not determined we could not tell either way

Score breakdown

Category	Score	National median	What the crawl recorded
Contactability	17 / 25	17	Found: Phone number, Click to call, Contact form, Public email address. Not found: Emergency contact visible, SMS or text, Live chat.
Booking	8 / 25	8	Found: Estimate request, Fields required. Not found: Online booking, Real time slots shown, Confirmation shown, Mobile booking flow.
Information	19 / 25	15	Found: Services, Business hours, Service areas, Emergency cover explained, Warranty. Not found: Financing, Pricing.
Trust signals	19 / 25	12	Found: Reviews shown, Team page, Project gallery, Certifications, Guarantees. Not found: Licence details.
Total	63 / 100	50.5

Customer task test

The tasks a first-time visitor comes to the website to do, worked out from the checks below.

Can a customer…	Result	What the crawl recorded
Call the business	Yes	854-213-6870 On palmandpineappleroofing.com/
Request an estimate	Yes	Get My Free Estimate in 24 Hours! On palmandpineappleroofing.com/
Book an appointment online	No	The crawl did not detect it on the 20 pages checked.
Send a text message	No	The crawl did not detect it on the 20 pages checked.
Find business hours	Yes	OFFICE HOURS Mon-Fri 8am-5pm On palmandpineappleroofing.com/
Find the service area	Yes	Whether youre in downtown Charleston, Mount Pleasant, Summerville, or a coastal town like Folly Beach or Isle of Palms On palmandpineappleroofing.com/locations-served
Find warranty information	Yes	10-year workmanship warranty on new roofs On palmandpineappleroofing.com/about-us
Find financing options	No	The crawl did not detect it on the 20 pages checked.

Every check

All 26 scored checks, with the points each earned out of the 100.

Contactability 17 / 25

Check	Result	What the crawl recorded	Points
Phone number	Found	854-213-6870 On palmandpineappleroofing.com/	5 / 5
Click to call	Found	854-213-6870 On palmandpineappleroofing.com/	5 / 5
Contact form	Found	Contact Us On palmandpineappleroofing.com/	4 / 4
Emergency contact visible	Not found	The crawl did not detect it on the 20 pages checked.	0 / 4
Public email address	Found	info@palmpineapple.com On palmandpineappleroofing.com/	3 / 3
SMS or text	Not found	The crawl did not detect it on the 20 pages checked.	0 / 2
Live chat	Not found	The crawl did not detect it on the 20 pages checked.	0 / 2

Booking 8 / 25

Check	Result	What the crawl recorded	Points
Online booking	Not found	The crawl did not detect it on the 20 pages checked.	0 / 7
Estimate request	Found	Get My Free Estimate in 24 Hours! On palmandpineappleroofing.com/	6 / 6
Real time slots shown	Not found	The crawl did not detect it on the 20 pages checked.	0 / 5
Confirmation shown	Not found	The crawl did not detect it on the 20 pages checked.	0 / 3
Fields required	Found	Contact Us On palmandpineappleroofing.com/	2 / 2
Mobile booking flow	Not found	The crawl did not detect it on the 20 pages checked.	0 / 2

Information 19 / 25

Check	Result	What the crawl recorded	Points
Services	Found	Residential roof repair and replacement On palmandpineappleroofing.com/contact-us	4 / 4
Business hours	Found	OFFICE HOURS Mon-Fri 8am-5pm On palmandpineappleroofing.com/	4 / 4
Service areas	Found	Whether youre in downtown Charleston, Mount Pleasant, Summerville, or a coastal town like Folly Beach or Isle of Palms On palmandpineappleroofing.com/locations-served	4 / 4
Emergency cover explained	Found	Emergency Hours: 24/7 Repeated across the site, including on palmandpineappleroofing.com/	4 / 4
Financing	Not found	The crawl did not detect it on the 20 pages checked.	0 / 3
Warranty	Found	10-year workmanship warranty on new roofs On palmandpineappleroofing.com/about-us	3 / 3
Pricing	Not found	The crawl did not detect it on the 20 pages checked.	0 / 3

Trust signals 19 / 25

Check	Result	What the crawl recorded	Points
Licence details	Not found	The crawl did not detect it on the 20 pages checked.	0 / 6
Reviews shown	Found	Palm & Pineapple provided an easy painless process. On palmandpineappleroofing.com/testimonials	5 / 5
Team page	Found	Founder Richard McKenzie is a Navy Veteran who understands the importance of service and quality. On palmandpineappleroofing.com/about-us	4 / 4
Project gallery	Found	Gallery On palmandpineappleroofing.com/gallery	4 / 4
Certifications	Found	As aGAF and Owens Corning Certified Contractor, we can offer enhanced warranty options on GAF roofing and Owens Corning products On palmandpineappleroofing.com/	3 / 3
Guarantees	Found	Full Warranties & Guaranteed SatisfactionWe stand behind our work with a solid workmanship warranty, plus manufacturer coverage on materials. On palmandpineappleroofing.com/roof-repair	3 / 3

How this site compares

Palm & Pineapple Roofing and Exteriors measured against 91 roofers audited between 4 August and 13 October 2026, each on its latest audit. South Carolina does not yet have enough audited roofers for a state comparison, so these figures are national.

90%of compared roofers score lower than 63

50.5median score out of 100

75highest score any compared roofer has reached

Points no audited roofer has earned yet

None of the 91 compared roofers has earned a point on these yet. Why they stay on the scale

SMS or text · not found on 89, could not be determined on 2
Live chat · not found on 87, could not be determined on 4
Real time slots shown · not found on 87, could not be determined on 4
Confirmation shown · not found on 87, could not be determined on 4
Mobile booking flow · not found on 87, could not be determined on 4