Surface Shield Roofing Company
94-110 Leokane Street, Waipahu, HI 96797surfaceshieldroofing.com · Crawled 7 October 2026 · 17 pages checked
Better than 61%of 91 roofers audited between 4 August and 13 October 2026
53.5/ 100 customer access score
0Median 50.5100
Where this audit comes from
An automated crawl of surfaceshieldroofing.com on 7 October 2026, reading 17 pages. How the audit works explains what it reads, what each result means and where each one comes from.
Found published, with the words and page it came from
Not found the crawl did not detect it
Not determined we could not tell either way
Score breakdown
| Category | Score | National median | What the crawl recorded |
|---|---|---|---|
| Contactability | 21 / 25 | 17 | Found: Phone number, Click to call, Contact form, Emergency contact visible, Public email address. Not found: SMS or text, Live chat. |
| Booking | 8 / 25 | 8 | Found: Estimate request, Fields required. Not found: Online booking, Real time slots shown, Confirmation shown, Mobile booking flow. |
| Information | 13.5 / 25 | 15 | Found: Services, Business hours, Service areas. Partly: Warranty. Not found: Emergency cover explained, Financing, Pricing. |
| Trust signals | 11 / 25 | 12 | Found: Reviews shown, Certifications, Guarantees. Not found: Licence details, Team page, Project gallery. |
| Total | 53.5 / 100 | 50.5 |
Customer task test
The tasks a first-time visitor comes to the website to do, worked out from the checks below.
| Can a customer… | Result | What the crawl recorded |
|---|---|---|
| Call the business | Yes |
(808) 739-9599 |
| Request an estimate | Yes |
Request a Quote |
| Book an appointment online | No |
The crawl did not detect it on the 17 pages checked.
|
| Send a text message | No |
The crawl did not detect it on the 17 pages checked.
|
| Find business hours | Yes |
BUSINESS HOURS Mon Fri : 8 am 4 pm |
| Find the service area | Yes |
communities across Oahu, including Kailua, Kaneohe, Pearl City, Waipahu, and Ewa Beach. |
| Find warranty information | Partly |
We offer comprehensive warranties on both materials and workmanship, giving you peace of mind. |
| Find financing options | No |
The crawl did not detect it on the 17 pages checked.
|
Every check
All 26 scored checks, with the points each earned out of the 100.
Contactability 21 / 25
| Check | Result | What the crawl recorded | Points |
|---|---|---|---|
| Phone number | Found | (808) 739-9599 |
5 / 5 |
| Click to call | Found | (808) 739-9599 |
5 / 5 |
| Contact form | Found | CONTACT US |
4 / 4 |
| Emergency contact visible | Found | Call(808) 739-9599orcontact us onlinefor urgent roof repair assistance. |
4 / 4 |
| Public email address | Found | info@ssrchi.com |
3 / 3 |
| SMS or text | Not found |
The crawl did not detect it on the 17 pages checked.
|
0 / 2 |
| Live chat | Not found |
The crawl did not detect it on the 17 pages checked.
|
0 / 2 |
Booking 8 / 25
| Check | Result | What the crawl recorded | Points |
|---|---|---|---|
| Online booking | Not found |
The crawl did not detect it on the 17 pages checked.
|
0 / 7 |
| Estimate request | Found | Request a Quote |
6 / 6 |
| Real time slots shown | Not found |
The crawl did not detect it on the 17 pages checked.
|
0 / 5 |
| Confirmation shown | Not found |
The crawl did not detect it on the 17 pages checked.
|
0 / 3 |
| Fields required | Found | CONTACT US |
2 / 2 |
| Mobile booking flow | Not found |
The crawl did not detect it on the 17 pages checked.
|
0 / 2 |
Information 13.5 / 25
| Check | Result | What the crawl recorded | Points |
|---|---|---|---|
| Services | Found | Residential, Commercial & Institutional Roofing |
4 / 4 |
| Business hours | Found | BUSINESS HOURS Mon Fri : 8 am 4 pm |
4 / 4 |
| Service areas | Found | communities across Oahu, including Kailua, Kaneohe, Pearl City, Waipahu, and Ewa Beach. |
4 / 4 |
| Emergency cover explained | Not found |
The crawl did not detect it on the 17 pages checked.
|
0 / 4 |
| Financing | Not found |
The crawl did not detect it on the 17 pages checked.
|
0 / 3 |
| Warranty | Partly | We offer comprehensive warranties on both materials and workmanship, giving you peace of mind. |
1.5 / 3 |
| Pricing | Not found |
The crawl did not detect it on the 17 pages checked.
|
0 / 3 |
Trust signals 11 / 25
| Check | Result | What the crawl recorded | Points |
|---|---|---|---|
| Licence details | Not found |
The crawl did not detect it on the 17 pages checked.
|
0 / 6 |
| Reviews shown | Found | Surface Shield Roofing did an excellent job with my leaking roof. |
5 / 5 |
| Team page | Not found |
The crawl did not detect it on the 17 pages checked.
|
0 / 4 |
| Project gallery | Not found |
The crawl did not detect it on the 17 pages checked.
|
0 / 4 |
| Certifications | Found | The team holds an A+ BBB accreditation |
3 / 3 |
| Guarantees | Found | guaranteeing durability, professionalism, and an installation warranty. |
3 / 3 |
How this site compares
Surface Shield Roofing Company measured against 91 roofers audited between 4 August and 13 October 2026, each on its latest audit. Hawaii does not yet have enough audited roofers for a state comparison, so these figures are national.
61%of compared roofers score lower than 53.5
50.5median score out of 100
75highest score any compared roofer has reached
Points no audited roofer has earned yet
None of the 91 compared roofers has earned a point on these yet. Why they stay on the scale
- SMS or text · not found on 89, could not be determined on 2
- Live chat · not found on 87, could not be determined on 4
- Real time slots shown · not found on 87, could not be determined on 4
- Confirmation shown · not found on 87, could not be determined on 4
- Mobile booking flow · not found on 87, could not be determined on 4