Thomas Roofing & Supply, Inc customer access audit

Where this audit comes from

An automated crawl of thomasroofingsupply.com on 6 October 2026, reading 12 pages. How the audit works explains what it reads, what each result means and where each one comes from.

Found published, with the words and page it came from Not found the crawl did not detect it Not determined we could not tell either way

Score breakdown

Category	Score	National median	What the crawl recorded
Contactability	17 / 25	17	Found: Phone number, Click to call, Contact form, Public email address. Not found: Emergency contact visible, SMS or text, Live chat.
Booking	8 / 25	8	Found: Estimate request, Fields required. Not found: Online booking, Real time slots shown, Confirmation shown, Mobile booking flow.
Information	12 / 25	15	Found: Services, Business hours, Service areas. Not found: Emergency cover explained, Financing, Warranty, Pricing.
Trust signals	18 / 25	12	Found: Licence details, Reviews shown, Team page, Certifications. Not found: Guarantees. Not determined: Project gallery.
Total	55 / 100	50.5

Customer task test

The tasks a first-time visitor comes to the website to do, worked out from the checks below.

Can a customer…	Result	What the crawl recorded
Call the business	Yes	Click to Call On thomasroofingsupply.com/
Request an estimate	Yes	Do you offer free estimates? On thomasroofingsupply.com/
Book an appointment online	No	The crawl did not detect it on the 12 pages checked.
Send a text message	No	The crawl did not detect it on the 12 pages checked.
Find business hours	Yes	Yes always. Call(757) 596-2281or request an estimate online. Thomas Roofing & Supply has served Yorktown and the Virginia Peninsula since 1973. Our crew is licensed, insured, and ready to give you an honest estimate at no charge. Call(757) 596-2281Monday-Friday, 8:30 am-4:30 pm, or submit your details online. Visit us at 202 Production Drive, Yorktown, VA 23693. On thomasroofingsupply.com/
Find the service area	Yes	From our Yorktown location, we serve homeowners and property managers throughout the Virginia Peninsula, including: Yorktown, VA our home base; Newport News, VA; Williamsburg, VA; Hampton, VA; Gloucester Point, Poquoson, and surrounding communities. On thomasroofingsupply.com/
Find warranty information	No	The crawl did not detect it on the 12 pages checked.
Find financing options	No	The crawl did not detect it on the 12 pages checked.

Every check

All 26 scored checks, with the points each earned out of the 100.

Contactability 17 / 25

Check	Result	What the crawl recorded	Points
Phone number	Found	Click to Call On thomasroofingsupply.com/	5 / 5
Click to call	Found	Click to Call On thomasroofingsupply.com/	5 / 5
Contact form	Found	Contact Us Today to Request An Estimate On thomasroofingsupply.com/request-an-estimate	4 / 4
Emergency contact visible	Not found	The crawl did not detect it on the 12 pages checked.	0 / 4
Public email address	Found	jthomas@thomasroofingsupply.com On thomasroofingsupply.com/	3 / 3
SMS or text	Not found	The crawl did not detect it on the 12 pages checked.	0 / 2
Live chat	Not found	The crawl did not detect it on the 12 pages checked.	0 / 2

Booking 8 / 25

Check	Result	What the crawl recorded	Points
Online booking	Not found	The crawl did not detect it on the 12 pages checked.	0 / 7
Estimate request	Found	Do you offer free estimates? On thomasroofingsupply.com/	6 / 6
Real time slots shown	Not found	The crawl did not detect it on the 12 pages checked.	0 / 5
Confirmation shown	Not found	The crawl did not detect it on the 12 pages checked.	0 / 3
Fields required	Found	Contact Us Today to Request An Estimate On thomasroofingsupply.com/request-an-estimate	2 / 2
Mobile booking flow	Not found	The crawl did not detect it on the 12 pages checked.	0 / 2

Information 12 / 25

Check	Result	What the crawl recorded	Points
Services	Found	Common repair services include: On thomasroofingsupply.com/roof-repairs-and-maintenance	4 / 4
Business hours	Found	Yes always. Call(757) 596-2281or request an estimate online. Thomas Roofing & Supply has served Yorktown and the Virginia Peninsula since 1973. Our crew is licensed, insured, and ready to give you an honest estimate at no charge. Call(757) 596-2281Monday-Friday, 8:30 am-4:30 pm, or submit your details online. Visit us at 202 Production Drive, Yorktown, VA 23693. On thomasroofingsupply.com/	4 / 4
Service areas	Found	From our Yorktown location, we serve homeowners and property managers throughout the Virginia Peninsula, including: Yorktown, VA our home base; Newport News, VA; Williamsburg, VA; Hampton, VA; Gloucester Point, Poquoson, and surrounding communities. On thomasroofingsupply.com/	4 / 4
Emergency cover explained	Not found	The crawl did not detect it on the 12 pages checked.	0 / 4
Financing	Not found	The crawl did not detect it on the 12 pages checked.	0 / 3
Warranty	Not found	The crawl did not detect it on the 12 pages checked.	0 / 3
Pricing	Not found	The crawl did not detect it on the 12 pages checked.	0 / 3

Trust signals 18 / 25

Check	Result	What the crawl recorded	Points
Licence details	Found	We hold an active Virginia DPOR license (No. 2701015825) for both Residential Building (RBC) and Commercial Building (CBC) classification. On thomasroofingsupply.com/	6 / 6
Reviews shown	Found	From the office staff to the work crew, an excellent job. A special thank you to Jason Thomas for all of his help. On thomasroofingsupply.com/	5 / 5
Team page	Found	the business is now run day-to-day by sons Jason and Brian Thomas On thomasroofingsupply.com/	4 / 4
Project gallery	Not determined	We could not determine this. It cannot be assessed from what the crawl records.	0 / 4
Certifications	Found	We are an authorized Owens Corning Preferred Contractor, which means we meet strict installation and quality standards. On thomasroofingsupply.com/	3 / 3
Guarantees	Not found	The crawl did not detect it on the 12 pages checked.	0 / 3

How this site compares

Thomas Roofing & Supply, Inc measured against 91 roofers audited between 4 August and 13 October 2026, each on its latest audit. Virginia does not yet have enough audited roofers for a state comparison, so these figures are national.

69%of compared roofers score lower than 55

50.5median score out of 100

75highest score any compared roofer has reached

Points no audited roofer has earned yet

None of the 91 compared roofers has earned a point on these yet. Why they stay on the scale

SMS or text · not found on 89, could not be determined on 2
Live chat · not found on 87, could not be determined on 4
Real time slots shown · not found on 87, could not be determined on 4
Confirmation shown · not found on 87, could not be determined on 4
Mobile booking flow · not found on 87, could not be determined on 4